Field Service Coordinator

Field Service Coordinator (Care Coach 1)

The Field Service Coordinator (Care Coach 1) assesses and evaluates member's needs to achieve and/or maintain an optimal wellness state. The coordinator guides members/families toward and facilitates interaction with resources appropriate for the care and wellbeing of members. The Service Coordinator work assignments are often straightforward and of moderate complexity.

You will meet members in their location, spending quality time assessing their needs and barriers and then connecting our members with quality services to promote their ultimate well-being and drive health outcomes.

Responsibilities include:

• Administer ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
• Contacts members both telephonically or in-person. This contact is to establish goals and priorities, evaluate resources, develop a plan of care, and identify LTSS providers and community partnerships. The goal of these partnerships is to provide a combination of services and supports that best meet the needs and goals of the member and caregiver. We achieve this through person-centered thinking approaches.
• Development and modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP)
• Support members through navigation of their LTSS and related environmental and social needs Use available information about member to prevent the need for administration of duplicative assessments.
• Focus on supporting members or caregivers in accessing long-term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.
• Assist members in maintaining Medicaid eligibility
• Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery positive member outcomes.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in health and human services field
• 2 or more years of related experience
• We consider this role patient facing and Humana's Tuberculosis (TB) screening program includes it. If selected for this role, we will require you to screen for TB.
• Must be passionate about contributing to an organization focused on improving consumer experiences
• This role, part of Humana's driver safety program, requires you to have a valid state driver's license and expects them to maintain personal vehicle liability insurance. Individual must carry vehicle insurance following their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher
• Must have a separate room with a locked door that can be used as a home office to ensure privacy while you work
• You will serve the Indianapolis IN metro community. You must reside in in the Indianapolis IN metro area

Preferred Qualifications

• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications
• Experience with health promotion, coaching and wellness
• Knowledge of community health and social service agencies and additional community resources

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $53,700 - $72,600 per year

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.