Vice President of Payroll & Benefits, Services & Operations
Confidential
Vice President of Payroll & Benefits, Services & Operations
About the Company
Innovative HR platform provider
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2015
Employees
1001-5000
Funding
$200+ million
Categories
- Human Resources
- Information Technology
- SaaS
- Software
- Information Technology & Services
- Consulting
- Agency
- Technology
- Consulting & Professional Services
Specialties
- recruitment software and business process outsourcing
About the Role
The Company is seeking a VP of Payroll and Benefits (Services and Operations) to lead and scale its payroll services business in the US and UK. The successful candidate will be responsible for defining and executing the strategy for payroll services and operations, with a focus on driving market penetration, supporting growth from SMB to mid-market, and ensuring exceptional customer outcomes. This role requires a leader with a strong background in US payroll, at least 5 years of leadership experience in managing payroll services or operations within a B2B SaaS environment, and a proven track record of scaling payroll services in a high-growth business. The VP will also be accountable for improving operational excellence, influencing revenue and P&L, and building a high-performing, scalable organization. Applicants for the VP role at the company should possess strong commercial acumen, experience in building services models that support growth, and the ability to work effectively across various functions. An innovative mindset, with experience in using AI, automation, and new operating approaches to enhance service delivery, is essential. The role demands a strategic and execution-oriented leader who can partner with cross-functional teams to drive customer satisfaction, retention, and expansion. While deep payroll domain leadership is advantageous, the company is also open to broader services leaders with meaningful payroll experience. The VP will be a key player in the company's growth strategy, with direct accountability for business performance and a focus on creating the best work experiences for customers.
Hiring Manager Title
Chief Customer Officer
Functions
- Operations
- Human Resources
Vacancy posted 5 days ago
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