Information Technology Manager

About the Company: This position requires direct experience supporting a wholesale distribution or similar inventory-driven, multi-location business. Must be a hands-on IT leader who has been involved with ERP and business applications, managed outside technology/software vendors, and used technology to improve business operations. If your background is primarily infrastructure, cybersecurity, help desk, software development, or large-enterprise IT. About the Role Overview This is a hands-on IT role responsible for supporting the technology, business applications, and day-to-day IT needs of a growing multi-site business. The company leverages internal and outsourced IT resources, along with application support partners. This individual will serve as the primary internal IT resource, with responsibility for ERP and business applications, vendor coordination, operational technology needs, and process improvement. Responsibilities Take a highly hands-on approach to IT, personally addressing day-to-day support requests, troubleshooting technical issues, setting up and maintaining equipment, and resolving end-user needs across all levels of the organization. Own and oversee ERP, business applications, integrations, and other technology supporting day-to-day business operations. Lead and manage outsourced IT, software, application support, and other technology vendors, holding partners accountable for performance and issue resolution. Work closely with business leadership to understand operational needs, analyze processes, identify inefficiencies, and recommend technology-driven improvements. Ensure ERP and critical business applications effectively support inventory, purchasing, order processing, warehousing, routing, and other operational functions. Translate business requirements into technology solutions and coordinate implementation with vendors and internal stakeholders. Remain hands-on with application, integration, ERP, and operational technology issues when problems require direct involvement. Support technology needs across multiple branches and operational locations. Proactively identify opportunities to improve efficiency, visibility, scalability, structure, and cost through technology and process improvements. Lead technology initiatives from identifying the business need through implementation and adoption. Partner with existing IT resources and outside providers on infrastructure, networking, security, connectivity, and end-user technology as needed. Evaluate existing systems, applications, workflows, and vendor relationships and recommend improvements. Establish appropriate technology processes, documentation, accountability, and best practices. Monitor technology vendors, contracts, licensing, and spend. Qualifications 5–10+ years of experience in IT operations, business systems, applications, or technology leadership. Direct experience owning or managing ERP and other business applications. Experience managing outsourced IT providers, software vendors, and application support partners. Experience supporting a multi-site operational environment. Strong business analysis and process improvement capabilities. Ability to understand business workflows and translate operational needs into technology solutions. Hands-on experience troubleshooting ERP, application, integration, or operational technology issues. Demonstrated ability to proactively recommend and implement technology or process improvements. Strong vendor management, leadership, communication, and problem-solving skills. Ability to operate with urgency, take ownership, and drive initiatives through completion. Preferred Skills Experience within wholesale distribution, logistics, building materials, industrial distribution, or a similar operational environment. Experience supporting technology related to inventory, warehousing, order processing, purchasing, routing, or branch operations. Experience with Microsoft environments, including Microsoft 365 and Azure. Experience supporting warehouse technology, scanners, and other operational systems. #J-18808-Ljbffr KDS Strategic Search Group