Process Execution Lead - Customer Operations

Job Description

Job Description

JOB SUMMARY Seeking a highly skilled and self-directed contractor to support Customer Operations within a fast-paced manufacturing environment. This senior, execution-focused role will focus on building and delivering solutions that drive efficiency, accuracy, and automation across the Customer Operations Team, requiring independent delivery of end-to-end solutions. Key Responsibilities - Design, build, and refine a Power BI daily execution dashboard aligned to frontline needs, structuring reporting around open orders and delivery driven timelines. - Create intuitive views that drive daily action and leverage GenAI tools to accelerate dashboard development, enhance data exploration, and generate insights. - Continuously enhance the dashboard based on user feedback and operational needs. - Transform SAP, Salesforce, and other data sources into repeatable, scalable reporting solutions, developing KPIs such as OTIF, Order cycle time, and Backlog aging and trends. - Leverage GenAI-enabled analytics to identify trends, anomalies, and root causes, ensuring reports are accurate, automated, and sustainable. - Proactively identify opportunities to apply Generative AI and automation to reduce manual input and reporting, improve speed and accuracy of order entry and delivery management, and generate insights on order delays, backlog, and trends. - Develop practical, business-ready GenAI use cases within Customer Operations and support adoption by demonstrating real, operational impact of AI tools. - Build and maintain a centralized SharePoint hub for dashboards, SOPs, and reporting tools, using automation and AI-enhanced workflows to improve usability and reduce manual effort. - Ensure content is structured for daily operational use and scalability. - Partner with Customer Service, Sales, Pricing Operations, Supply Chain, and IT to gather requirements and translate operational challenges into data-driven and AI-supported solutions. - Support leadership with insights that combine analytics + AI-driven interpretation. Required Qualifications - Bachelor’s degree in Business, Analytics, Information Systems, Supply Chain, or related field. - 7+ years of hands-on experience in data analytics, business intelligence, or operations reporting. - Proven experience building Power BI dashboards used for daily operational execution. - Strong experience working with SAP, Power Platform (Power BI, Power Automate), Salesforce, SharePoint, Mulesoft, and Agentforce. - Hands-on experience applying GenAI in a business environment to improve reporting, analysis, or workflows. - Proven ability to work independently and deliver end-to-end solutions. - Must be able to travel within the US and Canada. Preferred Qualifications - Order to Cash experience is strongly preferred – demonstrated understanding of order entry, pricing, customer master data, delivery, invoicing, and other customer operations processes are critical. Certifications - None specified. Education: Bachelors Degree

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.