Program Manager

Senior Program Manager Location: Remote, U.S. – Florida The Senior Program Manager is the organizational steward of customer success and delivery excellence at Pegasystems. This role leads complex, cross‑functional programs that deliver strategic business outcomes, placing the customer’s success above all else as a non‑negotiable north star of every decision, milestone, and engagement close‑out. The manager owns end‑to‑end program execution—from defining objectives and success metrics through delivery, risk management, and stakeholder communication—while influencing without direct authority across multiple teams and senior leaders. Accountability spans scope, schedule, budget, quality, and financial health. The manager serves as a trusted advisor to stakeholders by providing transparency, thought leadership, and proactive leadership throughout the program lifecycle. Key Responsibilities Define program vision, objectives, and success metrics aligned to business strategy and client or organizational outcomes, with customer satisfaction as the #1 measure of success. Translate strategic goals into clear, measurable program outcomes and key results anchored to the customer’s north star. Anticipate risks, dependencies, and delivery impacts early; develop mitigation strategies. Lead enterprise‑level customer satisfaction strategy, embedding continuous feedback mechanisms across sprints, governance forums, milestone debriefs, and engagement close‑out validation. Own executive ROI accountability by defining value baselines, re‑affirming ROI at major decision points, and governing scope changes through quantified business impact. Apply programmatic methodology consistently to ensure north‑star alignment, resource discipline, and objective tracking remain on course throughout every phase of delivery. Develop and maintain an integrated program roadmap across multiple workstreams and contributing teams; align milestones, dependencies, and delivery timelines while adapting plans as priorities evolve. Own delivery of one or more complex programs to agreed scope, timelines, budget, and quality standards. Drive consistent forecasting, financial tracking, and delivery reporting to ensure program health; proactively offer or request assistance when a workstream is at risk. Actively manage risks, issues, and recovery plans to keep programs on track or return them to green status. Ensure delivery approaches align with Agile, Scrum, or hybrid methodologies, harmonized with stakeholder or client practices. Who You Are Customer‑first mindset—customer satisfaction is the north star of every decision. Strategic thinker with outcome orientation. Strong knowledge of Agile, Scrum, and hybrid delivery models. Proven delivery governance and execution discipline through programmatic methodology. Skilled in risk, dependency, and escalation management with a proactive “offer/ask for help” culture. Executive‑level communication and stakeholder leadership experience. Cross‑functional collaboration and influence. Commercial accountability—proven methodology plus customer‑first delivery leading to sustainable profitability. What You’ve Accomplished 8+ years of experience in program or project management within complex, cross‑functional environments. Proven experience owning delivery outcomes across scope, schedule, budget, and risk. Demonstrated ability to influence senior stakeholders and lead without direct authority. Excellent communication, facilitation, and executive‑level presentation skills. Experience in technology, digital transformation, or enterprise software delivery. What Pega Offers You A rapidly growing yet well‑established business. The world’s most innovative organizations as reference‑able clients. Analyst‑acclaimed technology leadership in a massive emerging market. A fast‑paced, exciting, collaborative, and rewarding sales environment within innovative industries. Compensation and Benefits Base salary range: $122,900 – $187,200 USD annually. May also be eligible for annual bonus or commission and benefits. Final compensation will be determined during the offer process based on education, experience, skills, and qualifications, as well as market conditions. Additional information about benefits, bonus/commission, and other pay components will be shared at the relevant recruitment stage. Job ID: 23733 #J-18808-Ljbffr