Client Success Specialist

Benefits Medical Insurance Plan ($0.00 Employee-Only) Dental Insurance Plan ($0.00 Employee-Only) Short-Term Disability Plan ($0.00 Employee-Only) Life Insurance Plan ($0.00 Employee-Only) Vision Insurance Plan 401(K) Retirement Plan with Generous Company Matching Health Savings Plan with Generous Company Matching Wellness Programs Summary / Objective We are seeking an exceptionally organized, people-oriented, and high-energy Client Engagement & Success Specialist to play a central role in shaping our client experience. This position is more than administrative support—it is a front-facing, relationship-driven role responsible for creating a seamless, elevated, and memorable experience for our clients, partners, and leadership. The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, and brings an outstanding personality that naturally builds trust, excitement, and connection. You will serve as the connective tissue between clients, leadership, operations, and business development—ensuring every interaction reflects professionalism, warmth, and excellence. Essential Functions Client Experience & Relationship Management Serve as a polished and professional point of contact for clients, company executives, vendors, and partners. Create a welcoming, memorable experience for high-profile clients. Support client onboarding and ongoing relationship management. Coordinate client visits, facility tours, and engagements that leave a lasting impression. Executive & Administrative Support Manage calendars, travel arrangements, and scheduling for executives and leadership. Coordinate meeting logistics, prepare agendas, and track follow-up action items. Assist in preparing presentations, reports, proposals, and communications. Maintain strict confidentiality when handling sensitive business information. Events, Marketing & Branding Plan and execute customer appreciation events, trade shows, and networking functions. Coordinate company-hosted meetings and industry events from concept through execution. Help represent the company at industry events and meetings. Support social presence (LinkedIn, media touchpoints, etc.) to amplify engagement. Partner with sales and leadership to strengthen relationships and enhance visibility. Operations & Coordination Maintain CRM systems, contact databases, and engagement records. Support sales teams and operational leaders with coordination and follow-through. Assist with office coordination and special projects as needed. Ensure consistent communication and alignment across internal teams. Supervisory Responsibility No Required 2+ years of experience in client engagement, executive support, hospitality, event coordination, or related roles. Strong communication skills with a charismatic, polished presence. Exceptional organizational ability and attention to detail. Proven ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Experience with CRM or event management tools is a plus. Self-starter with strong problem-solving skills and follow-through. Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail, and demonstrate problem-solving skills. Must adhere to all company policy and procedures. Preferred Event planning and coordination experience. Executive calendar and travel management experience. Customer relationship management (CRM) systems experience. Hospitality or customer service environments experience. Background in Industrial or Data Center construction, engineering, or fabrication is a plus. Education in marketing, communications, or a related field. Personality We're Looking For Naturally warm, engaging, and enthusiastic. Positive and energetic, with a genuine love for working with people. Comfortable interacting with high-level clients and leadership. The kind of person people want to work with. Proactive, thoughtful, and always one step ahead. Highly adaptable with a no task too small mindset. Able to create a sense of excitement, trust, and ease in every interaction. Willing to jump in and do whatever it takes to get the job done. Work Environment This role is primarily office-based with frequent interaction across clients, partners, and leadership. Physical Demands Routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax. Full use of PPE when walking through active trade shops (safety glasses, safety shoes, gloves, ear protection). Travel Occasional travel to industry events and client functions may be required. Why Join Us? This is a highly visible, high-impact role where you will directly influence client relationships and company growth. You'll work alongside leadership and play a key part in delivering a best-in-class experience for our clients, partners, and team. If you are someone who combines exceptional organization with an unforgettable personality, we want to meet you. Equal Opportunity/Affirmative Action Employer Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An Equal Opportunity/Affirmative Action Employer. #J-18808-Ljbffr