Customer Support Representative, Personal Lines

Customer Support Representative

There is a Customer Support Representative position available with Kish Insurance supporting our Mifflin County location.

Client Service & Customer Experience

• Deliver high-quality customer service to internal team members and external clients
• Respond promptly to phone calls, emails, and service requests
• Support a positive client experience through friendly, professional interactions
• Help ensure timely resolution of customer questions and service needs
• Collaborate with team members across the agency to support client solutions
• Contribute to a culture of engagement and teamwork across the Kish Insurance team

Personal Lines Sales & Service Support

• Provide administrative and service support to the personal lines insurance team
• Receive and route incoming calls and emails
• Process insurance payments accurately and efficiently
• Document client change requests and route to appropriate team members
• Prepare quote information for new personal lines business as requested
• Support automated and direct client outreach initiatives

Systems & Account Administration

• Enter and maintain client data within insurance agency systems and carrier websites
• Update customer contact information and policy details
• Log service interactions and call activity
• Provide proof of insurance documentation as requested

Client Portal & Agency Support

• Maintain supplies from insurance carriers (forms, envelopes, quote materials)
• Order agency materials from insurance company partners as needed
• Assist clients with navigation of the Kish Insurance website and online portal tools
• Support adoption of digital self-service resources

Additional Responsibilities

• Assist with other administrative and service tasks as assigned by agency leadership

What We're Looking For

Successful candidates typically bring:

• Strong customer service and communication skills
• Interest in learning personal lines insurance products
• Ability to manage multiple priorities in a fast-paced environment
• Comfort working with computer systems and agency technology platforms
• Strong attention to detail and organizational skills
• A collaborative mindset and enjoyment working with people

Previous experience in insurance support, administrative coordination, banking, customer service, or office support roles is helpfulbut not required. We're happy to train the right candidate.

Why Join Kish Insurance?

At Kish, we believe in building relationships that make lives betterfor our clients and our team members. In this role, you'll gain valuable experience in:

• Insurance agency operations
• Client relationship support
• Policy servicing workflows
• Financial services customer experience
• Career pathways within insurance and banking services

Kish is an Equal Opportunity Employer/Affirmative Action Employer Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.