Case Manager

Job Description Reports to and works closely with the Coordinator of Case-Management and Student Development and other administrative staff. Works closely with the Director, Assistant Director, and Coordinators to ensure quality care is being provided to clients. Participates in the on-call schedule and manages crisis situations. Coordinates and facilitates patient care through assessment, evaluation, planning, and implementation. Participates in Counseling Center outreach events. Tracks events and goal progress for the Counseling Center. Schedules meetings and sends out Teams links weekly. Works closely with the Mental Health Specialists, carrying caseload for medical management and higher acuity clients for more hands‑on services. Conducts walk‑in clinic intakes assessment. Develops, monitors, and evaluates treatment plans and progress. Communicates client needs to a variety of care team members and follows up accordingly, providing appropriate referrals. Links and refers students to community resources. Maintains client records by reviewing case notes and monitoring files. Advocates for client’s success. Schedules/reschedules psychiatric appointments. Handles psychiatric medication refills. Prepares weekly psychiatric provider reports and maintains weekly communication with medical staff. Monitors psychiatric appointments and communicates any concerns with Mental Health Specialists and medical staff. Documents and monitors student attendance; outreaches to clients who miss appointments to ensure continuity of care. Manages discharge plans upon completion of treatment. Assists in development and execution of workshops and support groups. #J-18808-Ljbffr USC Marshall School of Business