Strategic Account Manager

About Faros At Faros, we are building the engineering intelligence platform for the AI era. We help engineering organizations understand the impact of AI on software delivery while providing the operational context that enables AI agents to operate with greater accuracy, relevance, and trust in complex enterprise environments. Our platform is used by some of the most sophisticated engineering teams in the world, ranging from fast‑growing technology companies to F500 enterprises. We believe the future of software development will be built by humans and AI working together, and we're building the foundation that makes that possible. The Role Faros AI is looking for a Strategic Account Manager to own and grow relationships with our most important enterprise customers. This role is responsible for ensuring customer success, driving expansion opportunities, and building long‑term strategic partnerships with engineering leaders and platform teams. You will work closely with senior stakeholders at large organizations to help them realize the full value of the Faros platform while identifying opportunities to expand usage across teams and business units. This role requires a combination of enterprise relationship management, strategic thinking, and commercial ownership . What You’ll Do Manage and grow relationships with Faros’ top enterprise customers Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership Drive customer adoption and ensure customers realize measurable value from the Faros platform Identify and close expansion opportunities within existing accounts Develop account plans to expand Faros usage across teams, departments, and business units Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed Run executive business reviews and strategic planning sessions with customers Track account health, renewal timelines, and growth opportunities What We’re Looking For 5+ years in enterprise account management, customer success, or enterprise sales Experience managing large enterprise accounts Proven ability to drive account growth and expansion Strong executive-level communication and relationship‑building skills Experience working with technical stakeholders such as engineering leaders or platform teams Ability to navigate complex organizations and multiple stakeholders Comfortable operating in a fast‑moving startup environment Bonus Points Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms Experience with usage‑based or platform products Background working with engineering or technical buyers Why Join Faros Work with a category‑defining product in developer productivity Own relationships with leading engineering organizations Competitive compensation + equity Opportunity to shape how enterprise companies improve software delivery #J-18808-Ljbffr