Section Leader

Section Leader Category: Administration Main location: United States, Washington, Seattle Position ID: J0626-2156 Employment Type: Full Time Position Description: Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, rewrites, reissues, remails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in Seattle, WA. Your future duties and responsibilities Lead and manage a team of Support Associates. Set work priorities and ensure smooth transition of work between teams. Ensure sufficient inventory of passports and supplies to meet demand. Serve as a Subject Matter Expert (SME) in critical roles and frequently liaise with onsite Government Management. Plan, direct, and coordinate daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM. Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting. Perform workload management in all passport task areas. Notify the Passport Support Manager of any problems or issues with staff adherence to procedures or internal controls violations. Monitor workload and recommend how to divide work among support staff. Monitor contractor personnel performance and ensure work meets performance standards. Assist with prioritizing will calls, expedites, and routine work. Assist in training contract personnel in their duties and tasks. Required qualifications to be successful in this role Good oral and written communication skills. Ability to prioritize workload for small teams and possess good organizational skills. Experience in banking, cash handling, and transaction processing. Ability to interface with the public and provide excellent customer service. Ability to analyze, interpret, and apply regulatory material and internal controls. Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams. Six years of general office experience. Two years of supervisory experience. Four years of experience utilizing office software: MS Word, MS PowerPoint, MS Excel, and MS Outlook. Demonstrated customer service experience. Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team. Desired qualifications/non‑essential skills required Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport. Compensation range (U.S.) $57,100.00 – $121,900.00 Benefits Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and wellbeing programs Skills Communication Customer Service & Support Data Entry Detail‑oriented Problem Solving What you can expect from us Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our dream to life. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, gender expression, familial status, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status to the extent required by applicable federal, state, and/or local laws. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. Your message will be routed to the appropriate recruiter who will assist you. #J-18808-Ljbffr CGI Technologies and Solutions, Inc.