Customer Care Associate - Medicaid Long Term Care

$15.25 per hour

Conduent, Inc.

Baton Rouge, LA

Customer Experience Associate

Locations: Baton Rouge, LA - position is hybrid - training will be conducted on site and can be remote/hybrid following

Salary: $15.25/hr. plus benefits

Schedule: 8:00 am - 5:00pm, Monday Friday

Would you like to be a part of a team that plays a vital role in supporting our long term care client program?

About the Customer Experience Associate role:

The individual who fills this position will be responsible for providing prompt, professional customer service for Medicaid Long Term Personal Care Calls to ensure that all necessary information is covered and gathered from requestors/recipients in a clear, consistent and professional manner. Ensure that identified problems are promptly addressed, documented and resolved in a timely manner and calls routed to the appropriate units. The best candidate for this role will be someone who can multi-task through multiple windows and has experience working tight deadlines.

Job Requirements:

High school diploma or GED equivalent
Minimum of two years customer service or call center experience
At least one year experience working with older adults or persons with disabilities, preferred
Knowledge of healthcare, elderly, and disabled adult populations preferred
Knowledge of Medicaid preferred
Proficiency in Microsoft Office, including Excel, Outlook, and Word
Effective verbal, written, and interpersonal skills
Ability to work independently and autonomously
Ability to adhere to OAAS and CSS departmental timelines
Effective time management abilities
Excellent communication skills
Capability to manage multiple tasks simultaneously

Desired Skills and Attributes/Successful candidates will have the following skills:

Here are a few good reasons in addition to competitive pay to work at Conduent:

Paid Training
Medical, dental and vision benefits
401K and matching
Employee discount program
Career growth opportunities
Positive employee friendly culture

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Conduent, Inc.

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Vacancy posted 4 days ago

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