Medical Administrative Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.SummaryThis is a shared position reporting to the Manager of Bridge Pointe Administration Services 75% of the time and reporting to the Manager of Bridge Pointe Structured Settlements the other 25% of the time.Primary responsibility is providing support activities to the Bridge Pointe Administration team and Structured Settlement teams by providing administrative, operational, and customer service support for fiduciary trust accounts and structured settlements. Prepare and track settlement quotes, premiums, and payment schedules; maintain accurate case management records; and coordinates documentation with carriers and internal teams. Generates regulatory correspondence, reviews legal and financial documents for compliance, supports referral intake and service quoting, and delivers daily customer service to members, providers, and settlement partners.Essential Duties and FunctionsAssists with the day-to-day Administration team administering services for accounts held in fiduciary trust by Bridge Pointe as well as follow up on Structured Settlement quotes and accurately inputs this data into the case management system.While performing Administration Services duties:Generate denial letters and prepare for mailing by Document Solutions TeamGenerate Self-Administration annual reminder letters and prepare for mailing by Document Solutions TeamGenerate 90-day letters and prepare for mailing by Document Solutions TeamReview and process returned mailIdentify if new member address on fileRe-generate the letter that was returned and prepare for mailing by Document Solutions TeamReceive and process email and faxes from Document Solutions Team and upload to member’s filesRespond to claim status emails (need a bit more detail)Handle BP information emails/calls in queueAssist with Customer Service calls answering member questions about their account or payment for servicesOther Duties as assignedWhile performing Structured Settlement Duties:Audit Quotes being entered by Operations Support TeamTrack Premium to be sure it is received by the life company timelyTrack first payment dates and ensure they are released timelyFollow up on final settlement documents and other final documents needed for policy creationCreate diary follow up task requests for ongoing follow up until policy is receivedSubmit final documents to the life company and request policy.Create diary follow up task requests for ongoing follow up until policy is receivedDistribute annuity policy to all parties (Carrier/claimant/AA?)Accurately enter data into case management systemOther duties as assignedReviews of legal and financial documents for the trust accountCreates and updates Bridge Pointe letter templates correspondence with beneficiaries, attorneys, carriers and governmental agenciesEnsures compliance with all governmental regulations and reporting requirements.Reviews new referral intake for specifics of service or combination of services requested and ensures that new referrals are entered accurately and completely.Provides written quotes for Bridge Pointe services to parties involved in the settlement process.Ensures receipt of proper documentation to complete closure/notices/disbursement provisions for any remaining accounts funds upon account termination.Daily Customer Service with medical providers and members either through phone calls or emailsAny other duties may be assigned.Qualifications/ RequirementsDetail‑oriented professional with strong administrative and data management skills. Demonstrates accuracy and efficiency in data entry and typing, with proficiency in Microsoft Office 365 applications. Able to multitask effectively while managing competing priorities and communicates clearly and professionally both verbally and in writing. Consistently performs duties with a high level of reliability, organization, and attention to detail.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Required QualificationsMinimum of a High School Diploma or equivalentExceptional telephone demeanorGood working knowledge of Human AnatomyGood working knowledge of Medical TerminologyProficient with MS Office SuitePreferredBachelor’s Degree or equivalent work experienceExperience in Workers Comp preferredAdjusters licenseExperience in Medical Billing/CodingTeammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. #J-18808-Ljbffr