Commercial Account Resolution Specialist

Commercial Account Resolution Specialist

Under general supervision, the Commercial Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards.

This position can sit in our Cleveland, Ohio or Dublin, Ohio locations.

Monday - Friday 8:00am - 4:45pm

Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent commercial accounts.

Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution

Calculates payment arrangements and negotiates settlements which may require supervisor/client approval

Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm's computer system

Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.

Obtains information to handle payments by phone

Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information

Makes decision for next activity on the file and monitors for any required documents

Ensures all available options are utilized to achieve payment of debt

Handles files in accordance with Weltman and client standards

Maintains a high level of professionalism in all interactions

Completes all required training applicable to the assigned position

Additional duties as requested or required

High school diploma or general education degree (GED)

1-3 years relevant experience in collections, accounts receivable or related industry

Commercial collection (B2B) experience preferred

Goal driven to achieve top performance on monthly revenue goals

Accurate typing and data entry skills

Knowledge of basic computer operation, including internet research

Basic knowledge of Excel

Maintains composure in difficult situations

Communicates effectively verbally and in writing

Must pass background check and drug screen

Bilingual preferred, but not required

$20.33 per hour plus potential monthly bonus

Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays

Bilingual is a plus (Spanish Speaking)

Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at for more information.

Promotional opportunities from within the firm

Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available

Free parking

Free onsite fitness center available to all employees

WWR/Weltman is an Equal Opportunity Employer.