Bilingual Office Assistant

Job Description

Job Description

About Florida Translate

Florida Translate is a growing professional document services company specializing in certified translations, notarizations, apostilles, fingerprinting, and other administrative services. We serve individuals and businesses throughout the United States and are expanding our in-person services at our Orlando office.

We are looking for a dependable, organized, and friendly Bilingual Administrative Assistant to help manage daily office operations, assist customers, and coordinate document-related services.

This is a hands-on position for someone who enjoys helping people, is comfortable with technology, pays close attention to detail, and is eager to learn new skills.

Key Responsibilities

Customer Service & Front Desk

• Welcome and assist customers visiting our office (Orlando, FL 32819).
• Provide professional customer service in English and Spanish.
• Answer basic questions about services, pricing, and processing times.
• Schedule appointments and assist customers with their orders.
• Answer phone calls and respond to customer inquiries when needed.

Fingerprinting & Passport Services

• Perform digital fingerprinting services and assist customers with background check applications after training and applicable authorization.
• Take and prepare passport and identification photographs according to applicable requirements.
• Operate fingerprint scanners, cameras, printers, and related equipment.
• Verify customer information and maintain accurate service records.

Document Processing & Shipping

• Prepare, print, organize, and package certified translations and other documents.
• Coordinate outgoing shipments through USPS, UPS, FedEx, and other carriers.
• Receive, sort, scan, and process incoming mail and packages.
• Assist with the physical handling and mailing of documents for apostille processing.
• Maintain accurate tracking information and ensure documents are handled carefully and securely.

Administrative & Office Support

• Update customer orders and records using internal software.
• Assist with scheduling, data entry, document scanning, and filing.
• Maintain an organized, professional office environment.
• Coordinate with remote team members on customer orders and pending requests.
• Learn additional services and responsibilities as the business grows.

Qualifications

Required:

• Fluent spoken and written English and Spanish.
• Strong communication and customer service skills.
• Comfortable using computers, email, web-based applications, and office equipment.
• Excellent organizational skills and attention to detail.
• Dependable, punctual, and able to work independently.
• Professional, friendly, and patient when interacting with customers.
• Ability to handle confidential customer information responsibly.
• Availability to work full-time, in person, at our Orlando office.

Preferred, but Not Required:

• Previous experience in customer service, reception, or administrative support.
• Experience with document processing, shipping, or office operations.
• Experience with fingerprinting, notarization, or passport photo services.
• Familiarity with Google Workspace, Microsoft Office, or similar software.
• Current Florida Notary Public commission.

No prior fingerprinting or passport photo experience is required. Training will be provided.

What We Offer

• Competitive hourly pay based on experience.
• Paid, hands-on training for specialized services.
• A professional and supportive work environment.
• Opportunities to learn new skills and take on additional responsibilities.
• Opportunities for advancement as our company continues to grow.
• Consistent, full-time weekday schedule.

Work Location & Schedule

This is a 100% in-person position at our Orlando, Florida office. Remote or hybrid work is not available for this role.

Schedule: Monday through Friday, 9:00 AM to 5:00 PM.

How to Apply

Please submit your resume along with a brief introduction describing your relevant experience and your proficiency in English and Spanish.

We are looking for someone interested in a stable, long-term position who takes pride in their work, enjoys assisting customers, and wants to grow with our company.

Florida Translate, LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other legally protected characteristics.

Benefits:

• Paid time off

Work Location: In person