Medical Office Manager

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, and advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital‑based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full‑time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part‑time). Pay Range $59,696.00 - $77,625.60 Scheduled Weekly Hours 40 hours Position Overview Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources including exam rooms and equipment to ensure appropriate resources for each provider. Exercises discretion and judgment when scheduling staff to ensure adequate coverage in all areas, which may require cross‑coverage of staff between locations. Makes recommendations to enhance growth and volume of practices. Approves all expenditures, manages office inventory of adequate supplies and equipment, and ensures supplies and set up for efficient nighttime services are carried out. Interviews and hires for various locations due to the needs of the location and adhering to salary budget; appraises performance, rewards and disciplines employees, addresses complaints and exercises discretion and judgment when resolving problems; carries out management responsibilities in accordance with the organization’s policies and applicable laws. Completes timely and accurate statistical reports such as monthly referrals, provider hours and vacation, and monthly financial information as required and submits in a timely manner. Attends CH meetings as assigned, coordinates practice management participation in provider meetings and conducts staff meetings on an ongoing basis with documented minutes. Focuses on patient satisfaction goals to increase volume. Ensures that all performance reviews, in‑service education, and employee compliance issues are addressed on a timely basis. Operates in a fiscally responsible manner to achieve operational efficiency and to adhere to established policies, practices and procedures. Ensures physicians and staff are adhering to DNV‑GL standards and coding requirements set forth by CH. Interacts with insurance and managed care companies and central billing office to keep current on procedures for billing and referrals. Researches feasibility of accepting new plans and completes applications with input by billing manager. Participates in the budgeting process and makes recommendations for equipment needs, monitors budget compliance and takes action to avoid variances above budget, and manages office accounts payable activities based on office expenditures. If working in MFM, arranges and facilitates bi‑weekly case conference. Minimum Requirements Education: High school diploma or GED; Bachelor’s degree in business preferred. Experience: One year of experience in a healthcare office setting with supervisory duties. Knowledge and Skills: Excellent organizational, interpersonal, conflict resolution, and verbal and written communication skills. Knowledge of insurance (ICD‑9/10 coding, CMS regulations, state/federal regulations, CLIA, DOH, OSHA regulations) preferred; solid knowledge of and experience in billing and health insurance guidelines and practices, including commercial, CMS and managed care payers. Special Training: Solid knowledge of and ability to use electronic health records, scheduling, charging and billing systems. Intermediate to advanced computer skills. Proficient with Microsoft Word and Excel. Mental, Behavioral and Emotional Abilities: Ability to effectively manage multiple locations and respond efficiently and effectively within fast‑paced environments. Usual Work Day: 8 hours Physical Demands and Work Environment Frequent physical demands: Standing, walking, wrist position deviation, pinching/fine motor activities. Occasional physical demands: Sitting, climbing (e.g., stairs or ladders), carrying objects, push/pull, twisting, bending, reaching forward, reaching overhead, squat/kneel/crawl, keyboard use/repetitive motion. Continuous physical demands: Talk or hear. Lifting: floor to waist 15 lbs; waist level and above 10 lbs. Sensory requirements: Very accurate 20/40 vision (near and far), color discrimination, moderate depth perception, accurate hearing. Anticipated occupational exposure risks: bloodborne pathogens, chemicals, airborne communicable disease, uneven surfaces or elevations, dust/particulate matter. This Position Is Eligible For The Following Benefits Medical Plan Prescription drug coverage & In‑House Employee Pharmacy Dental Plan Vision Plan Flexible Spending Account (FSA) Healthcare FSA Dependent Care FSA Retirement Savings and Investment Plan Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance Supplemental Group Term Life & Accidental Death & Dismemberment Insurance Disability Benefits – Long Term Disability (LTD) Disability Benefits – Short Term Disability (STD) Employee Assistance Program Commuter Transit Commuter Parking Supplemental Life Insurance Voluntary Life Spouse Voluntary Life Employee Voluntary Life Child Voluntary Legal Services Voluntary Accident, Critical Illness and Hospital Indemnity Insurance Voluntary Identity Theft Insurance Voluntary Pet Insurance Paid Time‑Off Program The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to, location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria. #J-18808-Ljbffr