MLV Ticket Sales & Service Intern (Full-Time, Seasonal)

Ticket Sales and Service Intern

The Intern, Ticket Sales and Service for Minnesota Major League Volleyball plays an integral role in delivering an exceptional fan experience while supporting ticket sales, game-day operations, and community engagement initiatives. This position provides hands-on experience across multiple areas of professional sports, allowing interns to develop valuable skills in sales, customer service, event operations, and relationship building. By contributing to fan engagement and revenue-generating efforts, the intern helps strengthen the organization's connection with its supporters and drive the continued growth of professional volleyball in Minnesota.

Responsibilities/Essential Functions

Help to create an outstanding experience for fans by supporting customer service, game-day operations, and community engagement initiatives.

• Deliver exceptional customer service while creating memorable fan experiences.
• Support fan engagement initiatives through in-person interactions, phone calls, and digital communication.
• Respond to fan inquiries via email and assist with customer service requests in a timely and professional manner.
• Assist with season ticket member retention efforts by helping plan and execute special events, appreciation initiatives, and exclusive experiences.
• Support game-day operations, including arena setup, fan activations, and promotional events.
• Work home matches from designated sales and fan engagement locations within the arena to assist guests and promote ticket offerings.
• Represent Minnesota Major League Volleyball at community events, youth tournaments, and promotional appearances to increase brand awareness and build relationships with fans.

Support ticket sales initiatives by generating new business opportunities, building relationships with prospective fans, and collaborating with internal departments to achieve organizational goals.

• Assist the ticket sales team by conducting outbound outreach to prospective season ticket members, group buyers, and corporate partners.
• Research and identify new sales leads for season memberships, group outings, premium seating, and special events.
• Help achieve individual and team sales goals through proactive communication and relationship building.
• Collaborate with the sales, marketing, and operations teams on daily projects, special initiatives, and event execution.

Perform other duties as assigned.

Position Requirements

Formal Education & Certification

• Bachelor's degree in Sports Management, Sales, Business Management or related field, or equivalent experience.

Knowledge & Experience:

• Customer service and sales experience preferred.
• Sports industry experience preferred.
• Proficient computer skills with ability to use Microsoft Word, Excel, Access and PowerPoint.
• Familiarity with database management tools (i.e. CRM).

Personal Attributes:

• Attention to detail with excellent written and verbal communication skills.
• Excellent time management and organizational skills with ability to successfully prioritize and multi-task.
• Ability to work collaboratively within team environments with a focus on quality fan and guest experience.
• Ambitious go-getter, competitive, driven to make sales.
• Must always demonstrate a positive attitude.
• Driven to solve challenges and problem solve at the highest level.
• Ability to work in a fast-paced environment and meet tight deadlines under pressure.
• Have a friendly professional and confident manner.

Work Conditions

• Ability to work nights, weekends and holidays as needed for games and events.
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement.

ADA/EEO Statement

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.