Assistant Store Manager - Roger Dunn Golf Shops

Overview Position Type Full Time Category Store Management Description What We Offer: Our Assistant Managers receive base pay + quarterly bonuses We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees! There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands‑on training. The Assistant Manager at Roger Dunn Golf Shops is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy, which has made Worldwide Golf what it is today. “Sure No Problem” means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience. The Assistant Manager executes the day‑to‑day plans and strategies developed by the Store Manager. The Assistant Manager also has shared ownership for creating a positive golf store experience. Responsibilities Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings. Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and golf products & merchandise are displayed to brand presentation. Ensure execution of all visual merchandising programs, modules, and direction while implementing floor moves, merchandising and display maintenance. Ensure compliance with all policies and procedures through regular store management, meetings, store walk‑throughs and audits, etc. Monitor company communication tools daily and adjust schedule to execute workload as needed. Become a Roger Dunn Golf Shops brand ambassador in the local community, making key external relationships and partnerships in the golf industry. Appropriately respond to any negative customer experience by de‑escalating the situation and making things right for the customer. Use customer feedback to recognize/coach employees. Help employees grow their career and golf skill set by identifying additional opportunities for growth. Recognize and suggest ways to improve processes. Qualifications 2+ years of retail management experience OR experience working in the golf industry is required. A strong golf background is preferred, but not required if candidate has extensive retail management experience. Requirements Have a working knowledge of POS register system and word-processing, spreadsheet, inventory, internet and order processing systems. Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively and presenting that information with excellent written and verbal communication skills. Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 35 pounds at any given time. Work varied hours/days as business dictates. #J-18808-Ljbffr Worldwide Golf Shops LLC