Operations Analyst I, Transfer Agency Services

What you will do: Engage with internal and external clients, as well as teammates, on the telephone and in person in a professional and accurate manner Undertake and process all trades received by telephone or transmission by established cut-off times with 100% accuracy and quality Maintain and update shareholder accounts. You will also navigate efficiently throughout the Transfer Agent system Ensure that client and investor deliverable requirements are met on a daily, weekly, monthly, quarterly and annual basis Perform daily cash reconciliation. You will also produce client reports Process shareholder wire reports and custody money movements. You will work to assist in the resolution of programming and systems issues and requirements with internal and external support organizations. You will elevate and assist with problem and error resolution on a timely basis (with documentation). Follow strict departmental procedures and controls and maintain zero tolerance for error Assist with communication within the department, as well as with the investor, client, financial reporting and internal/external audit Support various trading products We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization. You will have the opportunity to collaborate with a complimentary team and enhance your career What we must have from you: BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience. Internship experience preferred. Intermediate skills in Microsoft Excel The self‑motivation, organization and aim to complete multiple client deliverables in a timely manner without sacrificing excellence or quality Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls Strong customer service skills as you will be communicating daily with your clients and other service providers What we would like from you: An aim to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments Attention‑to‑detail to ensure that all objectives consistently meet the highest standard of quality and accuracy. Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them Positivity and collegial approach in assisting both colleagues and clients and the ability to work in a team environment Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. SEI’s competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well‑being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro‑rated for new hires which increases over time, paid parental leave, back‑up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI. Equal Opportunity Employment SEI is an Equal Opportunity Employer and so much more… SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. For this position, SEI is not hiring individuals who require sponsorship for employment or continued employment now or anytime in the future. #J-18808-Ljbffr SEI Investments Company