Help Desk Technician III

Executive Support Help Desk Technician III

Location: USA DC Washington Full Part/Time: Full time Job Req: RQ222384 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Job Qualifications: Skills: Information Technology (IT), Microsoft Windows, Mobile Support, Onsite Support Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes

Help Desk Technician III (Executive Support) Advance how our customers operate while you advance your career. Join GDIT as an Executive Support Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As an Executive Support Help Desk Technician III, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology and services required to lead the Department and serve the American public. You will play a critical role in delivering white-glove IT support to senior government officials, executives, and VIP customers, ensuring rapid resolution of technical issues and exceptional customer experiences.

• Provide advanced technical support for Executive Leadership, Senior Executive Service (SES) personnel, political appointees, and VIP customers across the Department.
• Collaborate with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications, and Field Support teams to resolve complex technical issues and restore service quickly.
• Drive operational excellence by proactively identifying technology risks, coordinating escalations, managing major incidents affecting executive customers, and ensuring timely communication throughout the resolution process.
• Utilize enterprise technologies including Microsoft Windows 11, Microsoft 365, Azure Active Directory, Microsoft Teams, Intune, ServiceNow, Active Directory, VPN solutions, mobile device management platforms, and remote support tools.

WHAT YOU'LL NEED TO SUCCEED Bring your technology expertise and commitment to customer service to GDIT. The Executive Support Help Desk Technician III must have:

• Education: Associate's Degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
• Experience: 3+ years of IT support experience, including direct support of executive or VIP customers.
• Technical Skills:
  • Windows 10/11 Administration
  • Microsoft 365 Applications and Services
  • Active Directory and Azure Active Directory
  • Microsoft Teams and Collaboration Technologies
  • Mobile Device Support (iOS and Android)
  • ServiceNow Ticket Management
  • Remote Support and Troubleshooting Tools
  • Hardware and Peripheral Troubleshooting
  • Network Connectivity and VPN Support
• Security Clearance Level: Ability to obtain and maintain a Public Trust clearance.
• U.S. Citizenship Required.
• Role Requirements:
  • Excellent verbal and written communication skills.
  • Demonstrated ability to work with senior government executives and VIP customers in high-visibility environments.
  • Strong troubleshooting, problem-solving, and customer service skills.
  • Ability to work independently and manage multiple priorities simultaneously.
  • Ability to provide onsite support at Department of Education facilities.
  • Occasional after-hours and on-call support may be required to support executive operations.

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tools that identify career development opportunities and personalized learning paths.
• Support: An internal mobility team dedicated to helping you achieve your career goals.
• Rewards: Comprehensive benefits and wellness packages, 401(k) with company match, competitive pay, and paid time off.
• Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. Join a team dedicated to delivering exceptional technology support to Department leadership and helping advance the mission of education across the nation. The likely hourly rate for this position is between $28.90 - $39.10. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA DC Washington Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.