Clinical Director

Clinical Director

The Clinical Director, Service Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within HOM service areas.

Essential Functions:

• Ensures effective organizational strategic results are achieved, working collaboratively with others to ensure a world class experience for our partners.
• Maintains oversight of all patient care activity and outcomes within a designated geographic region(s) within HOM service areas and ensures that a culture of compliance, accountability and excellence is fostered.
• Collaborates extensively with staff and management from multiple departments to achieve outcomes.
• Proactively assesses, leads, participates and promotes core care delivery process redesign efforts to continuously improve quality in defined patient care and service satisfaction outcomes.
• Effectively analyzes data to evaluate the quality of patient care services and utilization of resources.
• Interprets and conveys benchmarking standards and processes to staff in order to ensure quality of services are met and/or exceeded.
• Ensures implementation of and compliance with regulatory and accreditation standards.
• Proactively keeps abreast of hospice and palliative care trends, best practices and compliance requirements.
• Develops clinical leaders and staff within assigned areas of responsibility.
• Provides ongoing support, education and resources for clinical practice based on assessment, analysis, and evaluation of clinical practice within a designated region.
• Facilitates and provides ongoing collegial collaboration and sharing of best practices within the clinical and leadership areas.
• Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes HOM’s vision, mission, and values.
• Upholds HOM policies and procedures and all regulatory and legal requirements.
• Models the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy.

Supervision:

Reports to the regional Sr. Director. Supervises, coaches and mentors all direct reports and is responsible for overall management of all staff within designated geographic region of responsibility.

Qualifications:

• Bachelor’s degree in a clinical and/or administrative field or actively enrolled in an accredited bachelor’s degree program with completion expected within 2 years of assuming role.
• Current State of Michigan Registered Nurse (RN) license.
• Minimum of three (3) years of health care management experience required; five (5) years preferred.
• A minimum of three (3) years of hospice/home health experience required; five (5) to seven (7) years experience and clinical expertise in hospice preferred.
• Certification in hospice nursing (CHPN) preferred.
• Expertise in regulatory requirements and compliance as it pertains to hospice required.
• Must possess role of Operations Manager for a team within assigned region.
• Must reside within the assigned region.
• Must be able to travel extensively through region, including overnight stays if needed.
• Frequently works variable hours/days; activities and workload may require extended days.
• Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different backgrounds, ethnic origins and skill levels required.
• Has understanding of performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level.
• Ability to effectively use technology in support of management and clinical operations.
• Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions.
• The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices.