Bilingual Customer Service Representatives (Spanish/English)

Job Description

Job Description

Professional Management Enterprises is seeking a Customer Care Representative to join our call center team! As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide.

Job Title: Bilingual Customer Care Representative (Spanish/English)
Location: Indianapolis, Indiana (Remote) **Must be an Indiana Resident**
Pay: $18.50hr (Weekly Pay)
Work Hours: Monday-Friday, 10am - 6:30pm

Duties and Responsibilities:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Required to meet department goals.

Skills:

• Experience in customer service is a plus
• Bilingual (Spanish/English)
• Ability to navigate multiple computer screens at a time.
• Ability to provide quality customer service while multi-tasking is a plus.

Requirements:

• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
• Must have a private area to work closed off from others.
• Can not be responsible for minors or be a primary caretaker for another person during working hours.
• Must live within a 50 miles radius of Indianapolis, Indiana

Company Description

Professional Management Enterprises is a minority and veteran owned business that partners with major healthcare providers to find quality employees and thrives on helping people find positions that exceeds their expectations.

Company Description

Professional Management Enterprises is a minority and veteran owned business that partners with major healthcare providers to find quality employees and thrives on helping people find positions that exceeds their expectations.