Customer Service Representative

Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

Free uniforms

Paid time off

Benefits/Perks

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Job Summary

Culligan Water is seeking an individual with experience working in a fast-paced environment providing high level of customer service. The Customer Service Representative works directly with customers to discuss scheduling, billing, processing payment, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

Extensive problem-solving and helping to manage customer accounts

Schedule service and delivery orders

Coordinate schedules with the service/operations team

Refer unresolved customer grievances to designated departments for further investigation

Strong phone skills

Able to multi-task and follow up on daily task

Experience in appointment routing preferred but will train the right person.

Qualifications

High school diploma or GED

Must have In-Office customer experience

Call Center experience preferred but willing to train the right person

Minimum of two years of In-Office customer service experience required

Strong time management and project management skills

Proficient in Microsoft Office (word, excel, outlook)

Excellent communication skills, both written and verbal

Must provide prior Work Reference

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.