Team Leader - Livingroom

Location: 1400 W Greenleaf Ave Chicago IL 60626 The Team Leader, Crisis Diversion and Community Engagement provides shift-level leadership and operational oversight for the Living Room and Community Outreach Recovery Supports (CORS) programs. As a working supervisor, this role supports staff, coordinates daily operations, ensures high-quality peer-led services, and promotes a welcoming, recovery-oriented environment. The Team Leader serves as the primary point of support during assigned shifts, modeling trauma-informed, person-centered care while ensuring compliance with organizational, regulatory, and program standards. The Team Leader plays a critical role in maintaining the integrity and effectiveness of the Living Room model by balancing direct service responsibilities with day-to-day operational leadership. This position promotes staff development, supports continuous improvement, and fosters collaboration with community partners to ensure guests receive timely, compassionate, and recovery-focused support. The Team Leader serves as a role model for peer-led practice and helps cultivate a culture of accountability, inclusion, and service excellence. Provide day-to-day leadership, supervision, coaching, and support to Peer Crisis Support Specialists and Senior Peer Crisis Support Specialists during assigned shifts. Coordinate daily operations of the Living Room and Community Outreach Recovery Supports (CORS) programs to ensure services are delivered safely, effectively, and in accordance with program standards. Monitor staffing, guest flow, service delivery, and environmental safety needs, making real-time decisions to support smooth operations and positive guest experiences. Serve as the primary point of contact for operational concerns, guest issues, staff questions, and emergent situations during assigned shifts. Model and reinforce recovery-oriented, trauma-informed, strengths-based, culturally responsive, and person-centered practices in all interactions. Support staff in crisis intervention, de-escalation, wellness planning, safety planning, recovery planning, and problem-solving with guests experiencing behavioral health challenges. Ensure guests are welcomed in a respectful, inclusive, and non-coercive environment that promotes hope, recovery, and self-determination. Monitor the quality and consistency of peer support services and provide real-time feedback, mentoring, and guidance to staff. Facilitate and support recovery groups, wellness activities, educational opportunities, and community-building experiences. Assist guests with accessing community resources, care transitions, referrals, and ongoing behavioral health, recovery, and social support services. Collaborate with internal programs and community partners to support continuity of care and successful transitions for guests. Ensure accurate, timely, and compliant completion of all required documentation, including service records, shift logs, incident reports, and operational records. Support staff in meeting documentation, compliance, and electronic health record requirements. Identify and communicate operational, staffing, quality, and compliance concerns to leadership and assist with implementing solutions. Support employee onboarding, training, coaching, and professional development activities. Promote a culture of accountability, teamwork, inclusion, professionalism, and continuous improvement. Participate in staff meetings, training activities, quality improvement initiatives, and program development efforts. Maintain compliance with agency policies and procedures, HIPAA regulations, accreditation standards, grant requirements, and applicable state and federal regulations. Represent Trilogy Behavioral Healthcare professionally during community outreach, partnership activities, and stakeholder engagements. Perform other duties as assigned to support program operations and organizational objectives. Qualifications Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field preferred. Certified Recovery Support Specialist (CRSS) certification preferred or the ability to obtain certification within organizational expectations. Minimum of three years of experience in behavioral health, crisis services, peer support, recovery support services, or a related field. Previous leadership, supervisory, or shift lead experience preferred. Knowledge of recovery-oriented systems of care, trauma-informed practices, and peer support principles. Strong interpersonal, communication, conflict resolution, and organizational skills. Ability to effectively support individuals experiencing mental health, substance use, or behavioral health crises. Experience working collaboratively with multidisciplinary teams and community partners. Demonstrated ability to provide coaching, mentorship, and support to staff. Proficiency with electronic health records and documentation systems. Ability to maintain accurate, timely, and compliant documentation. Valid driver's license and reliable transportation required. Ability to work a flexible schedule, including evenings, weekends, and holidays as needed to support program operations. Commitment to fostering an inclusive, culturally responsive, and recovery-focused environment. Lived experience with mental health recovery and/or substance use recovery is highly valued. FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees PAID Maternity/Paternity leave Medical Insurance (BCBS of IL) Vision Insurance Life Insurance Long-Term & Short-Term Disability Pet Insurance FSA (Health, Dependent Care, Transit) EAP 403(b) Retirement Plan with Employer Match Qualifications Licenses & Certifications Required IMCAT CRSS Car Insurance DL Preferred CADC

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