IT Service Desk Intern - Year-Round Onsite in Auburn Hills

PositionIT Service Desk Intern (Year-Round) – CorporateLocationAuburn Hills, MichiganAbout usBorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.Our CultureWe believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.Career OpportunitiesWe manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!Job purposeThe IT Service Desk Intern is a member of the End-User Experience team and reports to the BorgWarner IT Service Desk Manager for North/Central/South America. The IT Service Desk Intern supports IT Service Desk agents and end-users using various tools and softwareKey responsibilitiesReview current processes and procedures to identify opportunities for making everyday tasks smoother and more efficient.Keep an eye on incoming help requests and issues assigned to the Service Desk team in the NOW system.Create, update, and improve helpful how‑to articles and guides in the NOW system.Monitor the Customer Experience dashboard in the NOW system to understand user feedback, including feedback for Indy, the IT Virtual Agent.Assist the NOW admin team with basic administrative tasks and request handling, such as updating groups or other simple system items.Support the managed Service Desk team by helping answer questions, assisting with basic account updates in Active Directory, and providing clarity to third‑party agents when needed.What we’re looking forCurrent full-time enrollment in an accredited college, university, vocational/trade school.Ability to report onsite at least three days to our Auburn Hills CampusStrong communication skills and the ability to work effectively with end usersProficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)Interest in customer service, user satisfaction, and process improvementAbility to analyze workflows and contribute to more efficient proceduresStudents pursuing studies in IT, hospitality, human resources, statistics, or related fieldsComfort working in a team that supports the User Experience functionA mindset focused on problem‑solving, organization, and continuous improvementWillingness to learn new systems, tools, and processesWhat we believeInclusion-We value diversity in people, ideas, and experiences.Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.Excellence- We contribute to our developments by seeking knowledge and sharing information.Responsibility- We care about our local communities and the global environment.Collaboration- We are one BorgWarner.SafetyThis position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.Equal Employment OpportunityBorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.Visa SponsorshipBorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.No Unauthorized Referrals from Recruiters & VendorsPlease note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.Join the company that is creating solutions that support a cleaner, more energy-efficient world.For more information about BorgWarner, please visit Use Only: Indirect HourlyGlobal Terms of Use and Privacy StatementCarefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities. #J-18808-Ljbffr BorgWarner