Store Manager II - Newark/Springfield Ave

Store Manager II - Newark/Springfield Ave Work Location: Newark, New Jersey, United States of America Hours: 40 Pay Details: $97,240 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Job Description The Store Manager II develops, leads, and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees, and expenses. Leads, coaches, and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Depth & Scope Provides people-management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any disciplinary actions as required. Manages a medium-sized store and team. Oversees and leads a medium, complex, or Denovo Store while growing talent and achieving business results. Accountable for achieving both store and individual performance metrics. Can manage multiple store locations and/or a diverse and complex customer base, if required. Acts as peer mentor to developing store managers. Requires deep expert knowledge of business, banking, and bank operations. Requires deep expert process-management knowledge and advanced risk profiling for team processes. Provides coaching, mentorship, and guidance to others. Oversees management of team requiring workforce to decide on acceptable risk levels. Acts as highest point of escalation/contact for issues raised by customers, internal groups, or partners. Originates loan applications, handles Conditions of Lending, and conducts loan closings. Maintains active registration status with NMLS. Education & Experience Undergraduate degree or equivalent experience. 4+ years related experience in retail, customer service, and/or financial services; supervisory, leadership, and coaching experience required. 4+ years of proven business development skills, including ability to conceptualize and implement strategies. 4+ years of proven leadership and coaching experience. Experience with Small Business and Consumer lending. Knowledge of bank product lines and services, and understanding of store operations and security. Proven ability to manage competing priorities and strategically align efforts to meet store goals. Strong financial analysis skills. Strong presentation, analytical, interpersonal, and collaborative skills with all levels. Excellent verbal and written communication skills. Proficient with Microsoft Office suite. Notary License (preferred). Customer Accountabilities Manages the service and advice team promoting a positive customer and colleague experience. Leads, coaches, and develops a team on services, product, and sales informational conversations and advice strategies. Coaches to ensure customer issues are handled appropriately through guidelines and participates in negotiation when necessary. Promotes the bank’s presence/brand within the community through participation and leadership in community groups and initiatives. Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs. Contributes to the execution and achievement of the team and store’s service customer experience targets. Provides oversight of store premises to ensure a professional and inviting appearance. Ensures colleague scheduling is optimal to meet customer demands. Expects oversight of complex daily operational and administrative duties. Shareholder Accountabilities Creates store-specific strategies to grow the business. Uses reporting to identify opportunities to deepen customer relationships to drive deposits, investment, and loan growth. Partners with Specialists to grow and advise new and existing customers. Works with partners, including Small Business, Commercial, Consumer Lending, and Wealth to grow the Store Portfolio. Manages the store budget to meet expense and revenue objectives. Drives One TD initiatives to increase partnership across Retail and all Lines of Business with a focus on Digital to exceed goals. Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations. Identifies and develops relationships with Personal, Small Business, and Center of Influence (COIs) to generate demand for TD products and services. Achieves business objectives for Operational Excellence. Ensures due diligence to support accurate customer transactions/activities. Follows bank operating policies and procedures. Protects the interests of the organization by identifying and managing risks. Keeps abreast of emerging issues, trends, and regulatory changes and assesses impacts. Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite. Ensures colleagues are knowledgeable and compliant with the Bank and industry Code of Conduct. Works with other business lines to stay abreast of emerging market trends. May serve as a leader in providing One TD services to customers, demonstrating cohesive partnership for business planning and community involvement. Employee/Team Accountabilities Leads, coaches, and develops store teammates to create a consistent legendary customer experience. Coaches teammates to provide the best advice to potential and existing TD Bank customers. Manages the overall team providing leadership and guidance. Sets targets and objectives for the team and holds them accountable to deliver results. Grows team expertise to align with business needs and continually enhances value delivered to customers. Provides ongoing feedback and performance reviews, and conducts performance management activities. Tracks and rewards performance in a timely manner. Ensures compliance with HR policies, procedures, and conduct guidelines. Shares knowledge and ensures timely communication of issues to promote good working relationships. Supports an environment where business challenges are freely escalated and change is facilitated through positive reinforcement. Recruits for all hires to achieve a diverse and qualified workforce. Establishes and fosters a cohesive team, promotes a fair and equitable environment, and encourages common goals. Acts as a brand ambassador for the business area, internally and externally. May lead regionally for change management, performance measures, and talent pipeline development. OCC Language This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36. Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the SAFE Act, 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. Satisfactory results on a criminal background check and a credit report check are required. Physical Requirements Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100% Domestic Travel – Occasional International Travel – Never TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr JobPath Partners LLC