Scheduling Coordinator, Call Center

We're expanding! Join our team at our Carlton Street clinic as a full-time Scheduling Coordinator for the Call Center. This position serves a critical role in the clinic as it is the first point of contact with patients by answering phone calls and scheduling appointments. Bilingual proficiency preffered.


Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.

Responsibilities

• Receive calls from patients and assist them in scheduling appointments using our software.
• Register new patients
• Explain ER protocol/procedures to patients
• Arrange for language interpreters as needed
• Maximize time efficiency in scheduling by utilizing procedure codes for doctor time
• Check account balances of patients coming in and prepare to discuss any monies due
• Request chart/patient transfers
• Record patient issues/phone conversations in communication log or chart

Qualifications

• High school diploma or equivalent
• 1-2 years of customer service experience, preferably within an office setting
• Bilingual proficiency in Spanish, Karen, or Somali preferred
• Excellent written and verbal communication skills

What We Offer

• Meaningful work in a collaborative environment that fosters professional growth
• Comprehensive medical, dental and life insurance
• Paid time off and holiday pay
• 401k plus company match

St. Paul Clinic Hours:
Monday - Thursday 8:00am - 4:30pm
Friday 7:30am - 2:00pm

About Us
At Community Dental Care, we provide high quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.


Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.