Aragon Ballroom - Usher/Scanner/ID Checker/Coat Check

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. This role will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue from the moment they step through the doors. Duties may include: working coat check, scanning tickets at venue entrances, checking guest IDs to ensure they are valid and of legal drinking age, checking tickets and passes in reserved seating areas and at staff entrances, and assisting patrons with directions and information. What This Role Will Do

TICKET SCANNER JOB FUNCTIONS

Welcome guests with a smile Scan guest tickets upon entry to the venue Allow guests with valid tickets to enter Advise guests with invalid tickets what their recourse is Answer guest questions Check‑in guests on VIP list Usher Job Functions Assist guests with locating their seats. Check tickets for entry into various seating locations throughout the venue during the event. Provide assistance to guests with special needs, such as helping with seating accommodations. Guide guests to exits or provide other instructions or assistance in case of emergency. Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable. Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel. Assist guests with any questions or needs Provide great customer service to all of our guests to ensure a memorable experience. Follow all health and safety guidelines issued by State and Local government. Perform all other duties as assigned or needed. Coat Check Job Functions Take patrons' coats at events and hang neatly in designated spots Give patron a ticket to enable them to pick up their coat Ensure each patron receives the proper coat Take payments as needed Answer questions and handle complaints from customers Collect lost items after events and store them Handle lost and found requests Qualifications

REQUIRED

Must be at least 18 years of age Customer service friendly attitude and exceptional communication skills Sense of urgency Time management Critical thinking and decision making Ability to work in fast‑paced environment Preferred Must have high school diploma or equivalent. At least 2 years in Customer Service and communications Valid BASSET certification Strong strategic thinking and creative problem‑solving skills Excellent verbal, written and interpersonal communication skills Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances. Acute sense of judgment, tact, and diplomacy A strong‑sense of teamwork and ability to execute programs Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+, and occasional sitting

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, sexual orientation or any other basis protected by applicable law. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

HIRING PRACTICES

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The preceding job description indicates the general nature of work performed. The Expected Compensation For This Position Is $16.60 USD - $20.00 USD Hourly #J-18808-Ljbffr Live Nation Entertainment