Customer Service Representative I

ALBEMARLE COUNTY SERVICE AUTHORITY HAS THE FOLLOWING EMPLOYMENT OPPORTUNITY CUSTOMER SERVICE REPRESENTATIVE I The Albemarle County Service Authority (ACSA), a public water and wastewater utility serving the greater Albemarle area, is seeking a qualified Customer Service Representative. This position requires a detail-oriented individual with excellent customer service, communication, and organizational skills who can thrive in a fast-paced environment. Responsibilities include assisting customers in person, by phone, and via email with billing inquiries, service requests, account changes, payment options, rates, and water consumption concerns; processing customer payments, new service applications, service cancellations, deposits, and refunds; generating bills, notices, reports, adjustments, and work orders; reviewing meter reading data and assisting with high-consumption and leak-related inquiries; supporting collection activities and payment arrangements; dispatching personnel for service calls and emergencies via radio communication; and maintaining accurate customer records, files, and departmental inventories. The successful candidate will demonstrate professionalism, accuracy, sound judgment, and a commitment to providing exceptional customer service. Qualified Candidates will possess: Graduation from high school (GED considered) 3 or more years of job-related experience Considerable experience in MS Office Programs; utility billing experience a plus Experience in an office setting with extensive public contact and general knowledge of standard office methods and procedures The ability to work as a team in meeting daily deadlines. Hiring Salary Range : $52,745 - $63,294 ACSA is an Equal Opportunity Employer Position Open Until Filled Albemarle County Service Authority 168 Spotnap Road, Charlottesville, VA 22911 View phone number on click.appcast.io Or visit our website: #J-18808-Ljbffr