Client Service Representative

Client Service Representative

At Animal Wellness Center, we're dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention. We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. This role is ideal for someone who enjoys delivering an exceptional client experience while helping support the day-to-day success of a collaborative front desk team. While this is not a formal leadership position, candidates with experience mentoring teammates, coordinating schedules, or helping improve front desk operations are encouraged to apply.

As one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner.

Department: Receptionists

Employment Type: Full Time

Location: Crozet, Virginia

Workplace type: Onsite

Compensation: $18.00 - $22.00 / hour

Some of the Responsibilities You Will Own in This Role:

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and schedule appointments efficiently
• Obtain and document accurate patient histories
• Process invoices and payments
• Verify vaccination status and required testing
• Communicate patient arrivals and treatment needs with doctors and technical staff
• Prepare prescriptions, diets, and over-the-counter products as directed by a veterinarian
• Maintain accurate medical records and client information
• Support daily hospital operations to ensure a seamless client experience

For candidates with previous experience, there may be opportunities to assist with:

• Creating and managing CSR schedules
• Reviewing and optimizing the appointment schedule to improve efficiency
• Coaching and mentoring fellow Client Service Representatives
• Promoting exceptional client service standards and supporting front desk workflow improvements

This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.

Preferred Qualifications

• Previous veterinary reception or customer service experience preferred
• Strong communication and interpersonal skills
• Passion for providing exceptional client service
• Excellent organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Experience mentoring others or helping coordinate front desk operations is a plus
• High school diploma or equivalent
• Weekend availability as needed
• Ability to lift up to 30–50 pounds

Benefits

• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Competitive Compensation – Enjoy a wage that reflects your skills and experience. $18-22 /hour
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.

About Animal Wellness Center

Animal Wellness Center in Crozet, VA, provides a compassionate & empathetic healthcare environment that utilizes the best of traditional veterinary medicine and surgery, as well as integrative veterinary services. Our passionate and hardworking team is committed to providing the best service to canine, feline, avian, and exotic pets. In addition to veterinary medicine, surgery, and dentistry, we provide holistic options for your pet, including acupuncture, herbal and nutritional therapies, chiropractic care, rehabilitation therapy, and therapeutic laser treatment. We are an environmentally conscientious center equipped with the latest advancements in innovative technologies for veterinary medicine including Digital Radiographs, an In-house laboratory, Pharmacy, Anesthetic Monitoring, and Pain Control for Surgical as well as Dental Procedures, Ultrasound, and Underwater Treadmill for Rehabilitation Therapy.

Equal Opportunity Employer Policy

Animal Wellness Center is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Our Hiring Process

Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview

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