FDRO Administrative Associate

FDRO Administrative Associate

Hiring Department: Healthyhorns - Counseling and Mental Health Center

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Aug 10, 2026

Location: UT MAIN CAMPUS

Purpose: To provide vital and meaningful administrative support to a large counseling center by acting as initial point of contact, scheduling appointments, monitoring waiting areas, maintaining inventory, and other duties as assigned in support of the center's mission by enhancing the health and well-being of students' bodies, minds and lives in support of their academic and personal goals.

General Information: Our mission is to enhance the health and well-being of students' bodies, minds and lives in support of their academic and personal goals.

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit UT Austin's Human Resources (HR) website at to learn more about the total benefits offered.

Responsibilities:

• Administrative Support: Assists with entering provider's schedules, CARE Team Support Response, Qualtrics Reports, Recruiting, Psychiatry Qualtrics, Create/install mailbox & office nametags for new personnel, Create/maintain in/out signs for staff office doors.
• Patient Access / Support: Appointment scheduling including meeting with clients to determine schedule compatibility, Assisting with answering of phones to include critical overflow line for the assessment counselors, Sends messages to students regarding paperwork
• Chart and Records duties: Scanning paper documents, Faxing, Processing requests for records release, Assistance with medical withdrawal requests, Monitors FAX folder and machine
• Reports and Billing: Run billing report, adjust any corrections and processes charges, Answer billing questions from students, Daily cancellations monitoring, Ad Hoc billing responsibilities Processing fee waivers
• Teams / PnC: Monitor channels and responds/escalates as necessary- CMHC, FDRO, and consultation channel, Respond to all requests via chat and email in a timely manner
• Serve as backup support for Psychiatry, Front Desk, Emergency Floor Manager, Day of events for CMHC, other Healthyhorns Admin Teams
• Mind Body Lounge: monitor usage, check-in students, coordinate tours of space
• Project Support: Support CMHC training director and program during internship and practicum selection process (Nov-Feb), Support Medical Withdrawal Coordinator during the student medical withdrawal and course load reduction process (October/April), CEU Admin Support
• Other related functions as assigned.

Required Qualifications:

• High school graduation or GED.
• Demonstrated strong customer service experience.
• One year experience as an administrative assistant.
• Have a passion for serving others and their community.
• Are approachable, ethical, dependable, have a positive attitude and assume positive intent
• Are dedicated to working with a varied community and providing services to students from a non-judgmental perspective

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

• Experience as a receptionist, data entry, using a multi-line telephone system, and working with Microsoft Office.
• Experience with face-to-face customer service fast paced office environment that requires team work with a high level of multi-tasking.
• Demonstrated excellent interpersonal and communication skills.
• Demonstrated ability to handle confidential materials with integrity.
• More than the required year of experience in a mental health setting or other public agency.
• Experience with medical records and experience assisting students.
• Experience with a variety of professionals with different levels of responsibility.

Salary Range: $ 42,271

Working Conditions:

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Exposure to fumes, chemicals, sprays, and commercial items found in standard office conditions, medical clinics, and in repairs and maintenance.

Work Shift:

• 7:30am to 5pm The Counseling and Mental Health Center opens at 7:15am and closes at 5pm. Staff may be asked to open and close as necessary.

Required Materials:

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers:

You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:

As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197