Salesforce Business Analyst

Salesforce Business AnalystWe are seeking an experienced Salesforce Business Analyst to connect business needs with CRM capabilities and help improve how customer-facing processes are supported through technology. This position will partner with business and technical teams to define requirements, improve workflows, and guide Salesforce enhancements from initial discovery through implementation.Lead discovery sessions with business stakeholders to understand needs, clarify objectives, and define system requirements.Convert business needs into functional documentation, user stories, acceptance criteria, and actionable requirements for technical teams.Evaluate existing workflows and design improved future-state processes within Salesforce.Collaborate with Salesforce administrators and developers throughout solution design, build, testing, and deployment activities.Support Salesforce Sales Cloud functionality and CRM processes related to lead management and sales workflows.Coordinate user acceptance testing and contribute to quality assurance efforts for system enhancements.Participate in Agile delivery and broader SDLC activities, including backlog refinement, release planning, testing, and implementation.Review system data, reporting, and application issues to support business decisions and continuous process improvement.5+ years of professional Business Analyst experience, including at least 3 years working with Salesforce or another enterprise CRM platform.Active Salesforce Administrator certification.Strong experience with Salesforce Sales Cloud and CRM processes supporting lead management and sales activities.Demonstrated ability to gather business requirements and convert them into functional specifications, user stories, acceptance criteria, and process documentation.Advanced business-process analysis and workflow-mapping skills, including experience evaluating both current and future-state processes.Experience partnering directly with Salesforce technical teams throughout solution design, testing, user acceptance, and implementation.EOE STATEMENT: We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.