Customer Service Order Processor - B2B

Job Description

Job Description

Job Title: Customer Service Order Processor – B2B (Remote)

Location: Remote (Must be able to work EST hours)

Pay Rate: $25/hour (Weekly pay + medical benefits available)

Duration: 3–6 Month Contract (Strong potential for extension)

Schedule: Full-time, Monday–Friday (Hours of operation: 8:00 AM – 6:00 PM EST)

** Important: **Candidates must have experience working in a B2B customer service environment and entering purchase orders using SAP ERP or a similar ERP system.

Job Overview

We are seeking a Customer Service Order Processor to support the order-to-cash process for international distributors. This role is responsible for entering and managing purchase orders, tracking order status, and ensuring accurate documentation while serving as the primary point of contact between distributors, internal sales teams, and the distribution center. The ideal candidate will have strong B2B customer service experience, high attention to detail, and experience working within ERP systems such as SAP.

Key Responsibilities

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• Process and enter 20–40 purchase orders per day accurately into the ERP system
• Manage and track orders throughout the order-to-cash process
• Handle 2–5 inbound/outbound customer calls per day to resolve order issues or provide updates
• Respond to customer emails and inquiries in a professional and timely manner
• Review and manage import documentation and order records to ensure proper processing and revenue recognition
• Serve as the primary point of contact between distributors, sales teams, and the distribution center
• Provide accurate product and order information to customers
• Ensure all customer interactions maintain confidentiality of sensitive information
• Document customer requests, order changes, and service inquiries within internal systems
• Support internal Sales and Operations teams with order tracking and issue resolution
• Assess customer issues and determine the appropriate support solution (email, phone, escalation, etc.)
• Maintain accurate records and ensure all data is entered correctly in internal systems

Required Qualifications

• High school diploma or equivalent
• 2–10 years of experience in a B2B customer service environment
• Strong experience entering and managing purchase orders
• Experience working with SAP ERP or a similar ERP system
• Previous experience in order processing or order management roles
• Experience entering and maintaining accurate order information within an ERP system
• Understanding of the order-to-cash process
• Experience tracking orders and following up on order status
• Excellent email communication and professional customer service skills
• Strong attention to detail and accuracy with data entry
• Ability to work independently in a remote environment
• Must have reliable internet connection and quiet workspace for remote work
• Experience supporting Sales and Operations teams
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Ability to work EST hours
• Must be able to pass a background check and drug screening

Bonus Qualifications

• Experience with Salesforce CRM or similar customer management tools
• Experience supporting international distributors or channel partners

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.