Marketing & Operations Coordinator

Job Description

Job Description

Benefits: Financial Planning Resources Uniforms 401(k) 401(k) matching Competitive salary Dental insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Company parties Employee discounts Free uniforms Company Overview At OpenBox Roofing, we’re a team of service-minded professionals on a mission to shift the narrative in our industry. Raising expectations for what a roofing company should be - delivering craftsmanship, clear communication, and customer care that goes above and beyond. If you’re someone who thrives in a high-trust, high-accountability environment where excellence is the standard, you’ll feel right at home. Ideal Candidate: Highly organized, detail oriented, and proactive; comfortable managing data, documentation, & multiple projects at one time. You bring fresh ideas to marketing & advertising, execute the logistics & track effectiveness for standout campaigns & content. If you're excited about shifting the narrative and raising the standard for what a roofing company should be, we want to work with you. Role Summary This is a central support role responsible for managing office operations, delivering exceptional customer care, and leading marketing and advertising execution. This role supports both the day-to-day rhythm of the office and the forward momentum of executing our marketing strategy. You’ll work directly with external partners to execute & ensure our brand is consistent, compelling, and backed by operational excellence. Whether it’s managing inbound communications, organizing digital files, launching a new campaign, or coordinating a video shoot, you play a critical part in helping us raise the standard of what a roofing company can be. This role has the potential to evolve into a Marketing Manager or Operations Lead position based on performance, initiative, and company growth.

Key Responsibilities

Marketing & Customer Care Front-line customer service - Serve as the first point of contact for inbound phone calls, emails, and web leads, distributing them efficiently Right hand in developing and executing marketing campaigns, including direct mail, social media, email campaigns, neighborhood outreach programs & sponsorships. Maintain CRM records, track and report on key metrics, performance and adjust where needed. Manage web platforms, business profiles, social media accounts & campaigns Coordinate photography and video shoots, ensuring high-quality, brand-aligned content. Manage relationships with digital marketing partners and track deliverables and performance Work closely with outside vendors for literature, signage & print materials. Coordinating local sponsorships, community events or tradeshows handling all related logistics. Research and reports of projects (e.g., customer survey data, competitor analysis, vendor comparisons). Office & Administrative Support Create and maintain documentation and presentations: checklists, policies/procedures, spreadsheets, tracking tools and filing systems Ensuring legal compliance with Subcontractor COIs, Insurance Audits and licensing Ownership of initial onboarding of new hires, launching Job postings, preparing materials, coordinating schedules, and ensuring readiness. Support the implementation of policies, procedures, and handbook updates. Manage company’s vehicle fleet, including maintenance schedules and compliance Coordinate with vendors for office maintenance or technical issues. Monitor inventory of office, supplies and facility-related needs and place orders as required Qualifications and Requirements 2+ years in administration, marketing coordination or similar role Highly organized with strong attention to detail Self-motivated, proactive, & able to work independently Proficient in Google Workspace (Docs, Sheets, Drive) and Excel Strong written and verbal communication skills with a professional, customer-first approach A creative eye for style, visual balance & brand consistency in marketing materials Experience working with outside vendors/designers Ability to coordinate multiple ongoing tasks and adapt in a fast-paced environment Previous experience in construction, home services, or a small business environment is a bonus To apply:

Please submit your resume and a brief note sharing what caught your attention about this role. Bonus if you include a portfolio, marketing sample, or an example of a system or project you’ve helped streamline.