IT Support Analyst
Comcast Service Center
Role Overview The IT Support Analyst I provides entry-level technical support to end users by resolving service desk tickets and assisting with routine hardware and software issues. This role is highly customer-facing and requires strong communication skills, a service-oriented mindset, and the ability to support both office employees and nearby retail locations. What You Will Do Respond to service desk tickets and user requests. Provide onsite and remote IT support. Assist with installation and maintenance of desktop hardware and software. Troubleshoot basic technical issues. Deliver exceptional customer service. Why It Might Be a Fit The ideal candidate is eager to learn, follows established processes, and delivers high-quality user experience while working under guidance from senior IT staff. Requirements 0–2 years of experience in IT support, help desk, or a related technical field. Strong customer service mindset with the ability to support non-technical users effectively. Valid Driver License. Excellent verbal and written communication skills. Basic knowledge of computer hardware, operating systems, and common business applications. Ability to follow established procedures and troubleshoot using standard methodologies. Strong problem-solving skills with attention to detail. Ability to work independently with guidance and as part of a team. Benefits Array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. #J-18808-Ljbffr Comcast
Vacancy posted 2 days ago
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