Regional Operations Manager

Job Summary:Responsible for carrying out the objectives, development, evaluation of contract proposals, purchasing, contract implementation, and quality control. Assists in development and evaluation of long-term contracts and acquisition and implementation of service contracts. Responsible for the selection, training, supervision, and evaluation of contract site management staff. Position requires strong interpersonal skills and compassion and respect for persons with disabilities. Essential Functions: • Leadership & Time Managemento Interviews, hires, evaluates, and supervises all Project Managers. Assists with hiring process of other site management personnel.o Act as custodial Project Manager in that person's absence.o Use technology for the completion of specified job duties.o Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development.o Work cooperatively with others including all staff, supervisors, administrators, co-workers, Chimes District of Columbia employees, community professionals, customers, vendors and the public.o Be available within one hour during normal working hours and within two hours after hours to respond to contracting officer.o Serve as liaison with building occupants and building serviceso Assist in the planning and implementation of staff development programs. • Facility Cleaning and Maintenance Standardso Complies with all Agency policies and procedures and follows contract specifications.o Responsible for the maintenance of inventory documentation.o Responsible for the maintenance of equipment maintenance schedule.o Stay current in knowledge of all aspects of mechanical and custodial methods, new technologies, new materials and equipment • Safety & Complianceo Ensures safety training and implementation of safety procedures and policies are being followed at each assigned site.o Responsible for the preparation of Quality Control Plan and ensuring implementation.o Comply with customer's rules for the sites, security guidelines and all Chimes District of Columbia policies and procedures. • Operational & Contract Managemento Assists the Project Manager with creating and reviewing job tasks schedules per contract specifications.o Evaluate proposed service contracts and make recommendations.o Prepare all required documentation for contract development.o Prepare pricing for new contract proposals and contract renewals.o Prepare lists for all required supplies and equipment for contract proposals.o Ensure all contractual requirements and meetings are met and attended.o Present ideas and recommendations to Director of Operations based on contract needs.o Analyze, review, and suggest solutions to operational challenges.o Assume other duties, responsibilities, and special projects as needed • Communication Skillso Establishes and maintains positive relationships with government facility staff.o Responsible for communicating quality issues to Chimes District of Columbia staff and customers and ensuring resolution of said quality issues.o Work cooperatively with the Human Resource Office Staff to sustain employment for individuals with disabilitieso Receive and act on reports and requests from contracting office personnel. *Duties, responsibilities, and tasks may change at any time with or without notice Physical Abilities Needed to Meet Work Demands: • Ability to stand or walk for long periods of time• Ability to go up and down stairs• Ability to reach above the head, bend, kneel, stoop, and crawl• Ability to lift, carry, and push up to 50 lbs. as needed• Ability to work in dusty spaces or adverse weather conditions• Ability to see details on the floor, above the head, or on surfaces• Ability to work in a loud environment Job Competencies Needed for Success on the Job: • Leadership & Time Managemento Ability to supervise and develop otherso Ability to make decisions and solve problemso Ability to be flexible and dedicated to quality and customer service • Facility Cleaning and Maintenance Standardso Ability to maintain confidentialityo Ability to demonstrate integrity and ethical standards in job performanceo Ability to comply with all building, security, and company policies and procedures • Safety & Complianceo Ability to work in a constant state of alertness and with safety always in mindo Ability to react immediately to emergency situationso Ability to understand and comply with safety procedures and environmental requirementso Ability to operate machinery without posing a safety hazard to self or otherso Ability to use and care for equipment properly • Operational & Contract Managemento Ability to work independently and collaboratively with otherso Ability to plan, implement, organize, and prioritizeo Ability to manage multiple tasks effectivelyo Ability to maintain and submit reports, logs, and other paperwork in a timely mannero Ability to analyze data and recommend corrective actiono Ability to use technology for completion of specified job dutieso Ability to manipulate numberso Ability to complete tasks in a timely manner with numerous interruptionso Ability to attend work regularly and remain on site for scheduled shifto Ability to work a flexible schedule as required • Communication Skillso Ability to communicate effectively with employees and government staffo Ability to read, write, and speak (communicate and relate information) Englisho Ability to deal with others in a positive, enthusiastic, respectful, and courteous mannero Ability to attend and participate in training and work-related meetingso Ability to provide guidance, direction, and technical support Other requirements:• Valid driver's license from state of residence and ability to drive• License must have been valid for at least 3 years• If driving a 15 passenger van, must be at least 25 years old• Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures• US Citizenship required Essential Personnel:This position is designated as essential. This means that when the facility is facedwith an institutional emergency, employees in this position may be required to remain at thework location or to report to work to protect, recover, and continue operations at the facility. Education:• High School diploma or equivalent PLUS 10 years' experience• College degree preferred• Valid CPR/FA certification preferred• Knowledge of green cleaning principles and CIMS certification requirements• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS, Otuvy (fka. Cleantelligent)• Knowledge of regulatory standards and facility management• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens• Knowledge of government contracting Experience:• Five (5) years' experience in managing a workforce providing services on contracts of similar scope and size, preferably with the federal government• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications• Experience evaluating, implementing, and working with government contracts preferred #cdc202