Lead Business Analyst

Job Description

GCI's Lead Business Analyst serves as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Focus Areas - may be assigned to any of the following: (see addendum for additional requirements)

• Consumer
• Marketing & Acquisition
• Inventory
• Customer Experience & Retention
• Purchase Orders & Invoicing

Business Insights & Analysis

• Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making, meet financial goals, and document business requirements.
• Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities.
• Perform root cause analysis to identify performance issues, risks, or gaps.
• Translate business needs into functional or technical requirements.
• Synthesize data into clear summaries and insight decks, delivering actionable recommendations.
• Collaborate cross-functionally and facilitate stakeholder meetings, workshops, and requirements review sessions.
• Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements.
• Ensure requirements are traceable, accurate, auditable, and approved by stakeholders.

Additional Senior & Lead Level Expectations:

• Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities.
• Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions.
• Synthesize complex qualitative and quantitative data into executive-ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes.
• Drive cross-functional collaboration by facilitating high-impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery.
• Define analysis standards, methodologies, and best practices across projects.

Performance Measurement & Reporting

• Translate data into visibility and actionable insights through structured reporting and analytics.
• Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency.
• Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality.
• Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements.
• Assess solution effectiveness, monitor outcomes and KPI's, and recommend corrective actions.
• Identify and escalate insights or processes that do not meet standards.

Additional Senior & Lead Level Expectations:

• Transform complex data into executive-level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives.
• Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency.
• Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations.

Change Enablement & Continuous Improvement

• Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness.
• Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes.
• Support system implementations, enhancements, or policy changes.
• Champion process refinement initiatives, including standardization, automation, and simplification.
• Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders.

Additional Senior & Lead Level Expectations:

• Lead cross-functional partnerships to drive enterprise improvements in systems, processes, data integrity, workflow efficiency, and overall operational effectiveness.
• Provide strategic guidance and subject-matter expertise for system implementations, enhancements, and policy changes, ensuring alignment with business objectives and readiness for adoption.
• Drive organizational change and adoption of new tools, processes, and ways of working by coaching stakeholders, influencing behaviors, and enabling successful change management.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to influence stakeholders by building trust, fostering collaboration, and driving alignment toward shared goals.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to create concise and impactful reports, dashboards, and presentationsto evaluate performance and communicate key trends.
  • Ability to clearly explain analytical findings to cross-functional partners.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Demonstrates high attention to detail, strong execution, and ownership of deliverables.
  • Demonstrates a strong orientation toward continuous improvement and optimization.
  • Strong problem-solving and critical thinking skills with the ability to use sound, logical judgment to choose an appropriate course of action.
  • Ability to analyze complex problems and situations leading to relevant insights and optimal solutions.
  • Ability to translate data into clear insights, narratives, and decision-ready recommendations.
  • Skilled at focusing on outcomes and value creation versus only reporting historical performance.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
  • Proficiency in reporting and dashboarding tools (e.g., Excel, SQL, BI).
  • Ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight.

Additional Job Requirements:


This is an advanced level position within the discipline functioning in a lead role as a subject matter expert (SME). Demonstrates advanced knowledge and proficiency in all areas of responsibility. Performs highly complex and unique tasks and job duties, receiving minimal to no instruction on routine work and new assignments. Works under minimal supervision with wide latitude for independent judgment. Provides mentorship and functional leadership to junior staff.

• Drive end-to-end outcomes, holding accountability beyond deliverables to ensure measurable business impact.
• Synthesize complex data and insights to inform and influence decision-making and drive business performance, and continuous improvement.
• Own measurement methodology, diagnostics, and performance reporting.
• Monitor, evaluate, and communicate actionable strategies that drive impact and performance outcomes to stakeholders

Additional Competencies:

• Expert-level ability to synthesize multiple data sources into cohesive, strategic insights.
• Demonstrated ability to define complex data requirements and analytical frameworks aligned to business strategy.
• Demonstrated advanced ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight.
• Strong analytical judgment to assess risks, tradeoffs, and implications.
• Expert-level knowledge of reporting and dashboarding tools (e.g., Excel, SQL, BI).
• Expert-level knowledge of competitive landscapes, white space opportunities, and demand signals.
• Ability to take ownership over outcomes, not just deliverables.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor's degree in Business, Finance, Analytics, Marketing, or relevant field. *
• Minimum of ten (10) years of progressive experience in business analytics, business intelligence, strategic planning, or related background, to include: *
  • At least four (4) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent).
  • At least four (4) years of end-to-end ownership of analyses and recommendations, translating data into strategic guidance for senior leaders/decision-makers.

Preferred:

• Telecommunications experience.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS :

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

About Us

Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI's introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans.


EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.