Guest Services Lead

Hosco

Guest Services Lead

The Guest Services Lead is responsible for Guest Services (including Ask Me Team) and Guest Tram experience on the Destination. This position is accountable for the welcome and farewell experience, Team Member conduct and performance, cleanliness and maintenance of workspaces and equipment, and delivery of Company standards. The Lead actively listens to Guest inquires and extends assistance to resolve issues. This role possesses a strong Guest engagement personality with good social and communication skills. This position leads by example and requires exemplary organization, customer service focus, effective decision-making abilities, excellent Guest and Team Member engagement, training, knowledge of the product and service standards.

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Guest Services Lead in Miami, FL vacancy

Passenger Service Lead
...Passenger Service Lead Job Category: Customer Service Full-Time On-site Miami Menzies Aviation / G2 Miami, FL 33122, USA Description Essential Duties and Responsibilities: Co-ordinate, monitor and support the Passenger Services team. Assist...
Suggested
Full time
Work experience placement
Flexible hours
Menzies Aviation
Miami, FL
20 hours ago
Environmental Services Lead - Sanitation & Operations
A prominent academic institution in Miami is seeking a Supervisor for Environmental Services. This role involves overseeing staff responsible for maintaining cleaning and sanitation standards across all assigned areas. The ideal candidate will ensure staff are well trained...
Suggested
Full time
University of Miami
Miami, FL
2 days ago
Environmental Services Team Lead - On-Site
A leading academic institution in Miami seeks a Supervisor of Environmental Services. The role involves overseeing sanitation staff, ensuring adherence to safety standards, and managing schedules. The ideal candidate will have at least 3 years of supervisory experience...
Suggested
Full time
Contract work
University of Miami
Miami, FL
2 days ago
Operations Associate (VIP Guest Services) - PS MIA
...Operations Associate (VIP Guest Services) PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (...
Suggested
Full time
Temporary work
Local area
Shift work
Day shift
Afternoon shift
Early shift
The Private Suite
Miami, FL
9 hours ago
LTSS Administration Service Coordinator - Lead (Region B)
LTSS Administration Service Coordinator - Lead (Region B) Schedule: Monday - Friday, 8am - 5pm EST. Must be open to travel up to 2 hours daily and reside in one of the designated counties. This is a field‑based role with occasional office attendance for meetings or training...
Suggested
Contract work
Temporary work
Work at office
Local area
Monday to Friday
The Elevance Health Companies, Inc.
Miami, FL
3 days ago
Merchandiser Mandate Retail Service Lead
$16 per hour
Merchandiser Mandate Retail Service Lead General Information Company: ACO-US Location: MIAMI, Florida, 33185 Ref #: 62812 Pay Rate: $ 16.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 16.00 Range Maximum: $ 16.00 Function...
Full time
Temporary work
Immediate start
Acosta Sales & Marketing
Miami, FL
20 hours ago
Director, Hotel Operations
...lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Celebrity... ...efficiently following brand standards related to Service Excellence, Workplace Safety, Crew... ...customer value are cultivated and celebrated. Leads with Passion Drive, Energy: Personally...
Full time
Work experience placement
Work at office
Worldwide
Royal Caribbean Cruises Ltd
Miami, FL
4 days ago
Restaurant Operations Leader
...restaurant in Miami. The manager will coordinate staff, ensure service standards, and collaborate with OPS Director and GM on marketing... ...compliance with safety regulations. This role requires strong leadership and exceptional guest service. #J-18808-Ljbffr Grazianos Group
Grazianos Group
Miami, FL
3 days ago
Hotel Operations Manager, Nexo Hotel (Miami)
$80k - $90k
...operations within our new hotel in Miami, Nexo. This role oversees guest services, housekeeping, maintenance, safety, and hotel programming to... ..., Maintenance Technicians, and Safety Officers. Schedule and lead team meetings to align on priorities and resolve operational...
Local area
Flexible hours
Weekend work
Afternoon shift
Alumni Ventures
Miami, FL
4 days ago
Store Operations & Guest Experience Leader
$18 - $18.25 per hour
A leading retail company in Miami is seeking an Assistant Store Manager to oversee guest services and support store operations. This role involves maximizing sales and profitability by developing staff and controlling expenses. Candidates must have prior retail or management...
Hourly pay
Spencer's
Miami, FL
1 day ago
Client Onboarding Specialist: Service & Compliance Lead
Bci Miami is seeking a Client Services Onboarding Specialist to handle the onboarding of new clients. This role is critical in ensuring compliance with legal and regulatory requirements related to account openings. The ideal candidate should have at least 5 years of experience...
Bci Miami
Miami, FL
4 days ago
Service Desk Coordinator
...Service Desk Coordinator The Service Desk Coordinator is responsible for exceptional front line client support starting with the initial... ...This position has no direct reports. Black Box is a leading technology solutions provider. Our mission is to accelerate our...
Temporary work
Remote work
Shift work
Black Box
Miami, FL
2 days ago
Service Leader
...Service Leader Naked Farmer is a pioneering farm-to-table restaurant group with multiple... ...overseeing food quality, enhancing the guest experience, supporting and directing the... ...vegetables and food preparation methods. Leading by example to promote exceptional hospitality...
Local area
Flexible hours
Shift work
Naked Farmer
Miami, FL
20 hours ago
Service Leader
...Service Leader Cultivate A Better World Food served fast does not have to be a typical... ...passionate about providing a great guest experience, Chipotle is a longtime leader... ...brand with a demonstrated purpose as it leads the way in digital, technology and sustainable...
Work at office
Local area
Shift work
Chipotle
Miami, FL
1 day ago
Room Service Coordinator
...Room Service Coordinator The Room Service Coordinator is responsible for taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating delivery of orders according to Four Seasons Standards. Essential Functions: Answer telephone...
All shifts
Weekend work
Four Seasons Hotels
Miami, FL
2 days ago
Valet Parking Operations Lead
Metropolis Technologies is seeking an Assistant Manager in Miami to oversee valet parking operations and ensure excellent guest service. Ideal candidates have 2 years in valet parking, fluency in English, and a preference for individuals bilingual in Spanish. The role includes...
Metropolis Technologies
Miami, FL
2 days ago
Luxury EV Service Leader - Build a World-Class Team
A leading electric vehicle manufacturer in Miami is seeking a Service Manager. This role entails managing day-to-day operations at the service center, overseeing a team of advisors, technicians, and staff to ensure high quality service and customer satisfaction. The ideal...
Lucid Motors
Miami, FL
3 days ago
Compassionate Funeral Services Coordinator
Service Corporation International is seeking a Service Support Specialist in Miami, FL. This role provides exceptional customer service to client families during difficult times, requiring empathy and attention to detail. The Specialist will work closely with Funeral Directors...
Service Corporation International
Miami, FL
3 days ago
Fort Pierce - Program Services & Data Coordinator
...Fort Pierce - Program Services & Data Coordinator The AmeriCorps VISTA Program Services & Data Coordinator will support Treasure Coast Food Bank in enhancing the effectiveness of its Ending Hunger framework by collecting, evaluating, and visualizing data related to...
Work experience placement
Relocation package
AmeriCorps
Miami, FL
9 hours ago
Food and Beverage Outlet Manager
...Manager who coordinates and oversees the constant adherence to service standards and customer satisfaction, ensuring that the required... ...for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan...
Full time
Shift work
Mr. C Miami - Coconut Grove
Miami, FL
3 days ago
Food & Beverage Manager
...daily operations of the restaurant to ensure a seamless guest experience. This role involves managing service standards, supervising staff, driving revenue... ...and guest engagement Recruit, train, develop, and lead a high-performing restaurant team focused on guest satisfaction...
Immediate start
JO&JOE
Miami, FL
3 days ago
Restaurant Supervisor
...willingness and ability to complete paperwork. As well as running day to day restaurant operations and maintain our level of standard service to our guests. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore...
Contract work
Work at office
Local area
Shift work
Biltmore Hotel
Coral Gables, FL
20 hours ago
Front Office Supervisor
...Front Office Supervisor The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely...
Shift work
Peachtree Group
Miami, FL
2 days ago
Club Manager
$100k
...The Club Manager is the leader of a BJ's club. Responsible for leading the operations and profitability of the club, delivering on company... ...priorities, providing market-leading value on merchandise and services, excellent member experience, managing Team Members and...
Weekly pay
Local area
Home office
Flexible hours
Shift work
BJ's Wholesale Club
Miami, FL
4 days ago
Patient Services Coordinator
...Patient Services Coordinator Grow Your Career. Make a Difference. Thrive in Outpatient Care. As a Patient Services Coordinator at CORA Physical Therapy , you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional...
Work at office
CORA Physical Therapy
Coral Gables, FL
1 day ago
Catering Manager
...Summary Catering Managers in our Catering and Conference Services department are responsible for selling and servicing all events... ...judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part...
Contract work
Work at office
Local area
Shift work
Afternoon shift
Biltmore Hotel
Miami, FL
20 hours ago
Restaurant Manager
...his/her team to deliver great and friendly guest experiences, operational excellence and... ...responsibilities of restaurant team members • Lead team meetings • Deliver training to... ...are staffed to meet guest demand and service standards • Completion of DCP and other...
All shifts
Dunkin
Miami, FL
8 hours ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Coral Gables, FL
20 hours ago
Business Services Coordinator
...earning our position as one of the world's leading restaurant brands, we've always embraced... ...opportunity to support our Business Services team as a Business Services Coordinator based... ...include but are not limited to: Manage/support guest reception. Assessing visitor needs and...
Work at office
Subway
Miami, FL
20 hours ago
Restaurant Manager
$54k - $75k
...periods. Strives to continually improve guest and employee satisfaction and maximize the... ...responsibility include Restaurants/Bars and Room Service, if applicable. Candidate Profile... ...and financial objectives are met. Leading Food and Beverage Team • Utilizes interpersonal...
Full time
Local area
Worldwide
Relocation package
Shift work
Marriott International Inc
Miami, FL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Services Lead. Be the first to apply!