Inside Sales Coordinator

Inside Sales Coordinator - Tiger Sanitation

Tiger Sanitation is a leading provider of waste management and sanitation services, committed to delivering exceptional customer service and sustainable solutions. We are seeking a motivated Inside Sales Coordinator to join our dynamic team and support our sales efforts.

The Inside Sales Coordinator will play a key role in supporting the sales team by coordinating sales activities and ensuring seamless communication with clients. This position requires strong organizational skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Task Management: Check tasks throughout the day to ensure timely completion and prioritization.
• Agreement Processing: Set up signed agreements as they come in throughout the day and review agreements for accuracy before approval.
• Prospect and Account Setup: Set up prospect accounts quoted online, reach out for follow-up, and establish new accounts as needed, including entering delivery tickets.
• Service Scheduling: Use CRM to determine the best service day for new accounts and geocode as needed.
• Quoting and Customer Interaction: Quote services based on customer needs, handle inbound call requests, and respond to customer requests via email or phone as needed.
• Follow-Up Communications: Make outbound calls and send emails to follow up on customer questions, offer re-signed contracts at lower rates, and address past-due invoices.
• Customer Retention: Use probing questions to determine reasons for customer cancellations, attempt to save accounts, and key in resigns.
• Issue Resolution: De-escalate customer concerns related to rate increases or service issues, addressing escalations promptly.
• Proactive Account Management: Be proactive with re-signs and rate reductions, running reports to identify customers eligible for re-signs or rate reductions.
• Service Coordination: Manage changes in service levels, multi-point pickups (MPUs), service requests, bulk pick-ups, and weight tickets.
• Documentation and Billing: Handle Certificates of Insurance (COI), invoices, and billing concerns, and prepare info sheets as needed.

Requirements

Qualifications

Education: High school diploma or equivalent required; associate or bachelor's degree in business, marketing, or a related field preferred.

• Experience: 1-2 years of experience in sales support, customer service, or a related role; experience in the waste management industry is a plus.
• Skills:

1. Excellent verbal and written communication skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in CRM software (e.g., Salesforce, HubSpot, Navusoft,) and Microsoft Office Suite.
4. Ability to work independently and as part of a team.
5. Customer-focused with a positive, professional demeanor.

Other Requirements: Ability to adapt to a fast-paced environment and handle multiple priorities effectively.

Work Environment

• Location: Office-based with potential for hybrid work arrangements.
• Hours: Full-time, Monday through Friday.
• Benefits: Competitive salary, health insurance, paid time off, and opportunities for professional development.

Tiger Sanitation is an equal opportunity employer and values diversity in the workplace.