Triage Specialist

Company: Grand Rapids Ophthalmology Job Title: Triage Specialist Location: Grand Rapids, MI Perks: Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Competitive Base Pay Employee Discounts RESPONSIBILITIES: Manage calls and questions from patients in a timely and orderly fashion. Prioritize calls from patients and staff based on severity of request and need Demonstrates quality patient service during interactions with patients, coworkers, and vendors Exhibits a positive attitude and is flexible in accepting work assignments and priorities Meets attendance and tardiness expectations Is dependable; follows policies and procedures Maintains professionalism in interactions with patients and coworkers Performs quality work and consistently exhibits initiatives Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox. Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments. Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox Fax and electronically send items to pharmacy or physicians offices as requested. Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request. Manage doctor to doctor calls, doctor to patient calls. Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled. Other duties as assigned EDUCATION AND/OR EXPERIENCE Minimum Required: High school diploma or general education degree (GED) Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS Minimum Required: None SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity- including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr