Customer Support Assistant

Company Description

At Park 6 Logistics, we are committed to delivering reliable logistics solutions through operational excellence, exceptional customer service, and a team-driven approach. Our success is built on professionalism, efficiency, and a dedication to creating positive experiences for both clients and employees. We believe in fostering a supportive workplace where individuals can grow their careers while contributing to a dynamic and fast-paced environment.

Job Description

Park6 Logistics is seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Assist customers with service-related questions and provide accurate information.
• Maintain and update customer records and account information.
• Coordinate with internal departments to resolve customer concerns efficiently.
• Track and document customer interactions and follow-up activities.
• Process requests, orders, and service updates accurately.
• Monitor customer satisfaction and escalate issues when necessary.
• Support administrative tasks related to customer service operations.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional and customer-focused attitude.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Basic proficiency with computer systems and office software.
• Ability to adapt in a fast-paced work environment.

Additional Information

• Competitive salary
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Comprehensive training programs
• Paid time off and company holidays
• Stable full-time position
• Employee recognition and advancement opportunities