Senior Guest 360 Program Manager

Role Description

We are looking for a young, high-horsepower engagement manager to run the Guest 360 program day to day. Contract-to-hire, full time, starting as soon as possible. This is the business-side counterpart to the technical roles:

• Runs the operating rhythm
• Builds the cost and value case
• Keeps a cross-functional Marketing, IT, and vendor effort on track
• Holds people to timelines

The profile is early-career ex-consulting, not a seasoned independent. Someone with the BCG-style toolkit: structured, sharp, fast-learning, strong on Excel and PowerPoint, good at running a plan and chasing people down, but two to five years in and coachable. Domain matters less although marketing, sales, and pricing preferred. We care about raw problem-solving and hustle, and we will teach the data and identity content.

• Two to five years of experience. Early-career operator, not a senior consultant.
• Ex-MBB or top strategy and operations background (BCG, Bain, McKinsey, Strategy&, LEK, Oliver Wyman, EY-Parthenon, Deloitte Strategy & Operations, Accenture Strategy), or a strong BizOps, Strategy, or Chief of Staff function at a well-run company.
• Structured problem-solver who can excel on any topic. Coachable, eager, hands-on, proactive.
• Strong written communication, Excel, and PowerPoint, with evidence of running things end to end.
• Nice to have exposure to data, analytics, CRM, or marketing, and comfort around executives.

Qualifications

• Two to five years of experience.
• Ex-MBB or top strategy and operations background.
• Structured problem-solver.
• Strong written communication skills.
• Proficiency in Excel and PowerPoint.
• Exposure to data, analytics, CRM, or marketing (nice to have).

Requirements

• Coachable and eager to learn.
• Hands-on and proactive approach.
• Ability to run plans and chase down tasks.

Company Description