Restaurant & Retail Supervisor - Palace Hotel

Now Hiring: Retail & Restaurant Supervisor (Start Within Days!)Step into a leadership role where you can grow your career, lead a team, and deliver exceptional guest experiences—all while enjoying great perks.Pay & PerksStarting at $22.25 - $23.25/hr + tipsHoliday Pay at 1.5xQuarterly bonus opportunitiesPTO accrual from day 150% employee discountFree sundae or shake every shiftSchedulingFlexible scheduling based on business needsShifts may begin/end up to 2 hours before or after store hours for opening/closing responsibilitiesAvailability for evenings, weekends, and holidays is requiredAbout the RoleAs a Retail & Restaurant Supervisor, you'll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You'll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.What You'll DoStore Leadership & OperationsSupport the General Manager in overseeing daily store operationsLead shifts and manage the sales floor, including retail, cash wrap, and café areasEnsure high standards of cleanliness, food safety, and brand presentationMonitor sales and labor to help meet business goalsServe as the point of contact during manager absencesGuest ExperienceModel exceptional customer service and resolve escalated guest concernsMaintain product knowledge, including ingredients and allergen awarenessCreate a welcoming, inclusive environment for all guestsTeam Support & DevelopmentHelp with scheduling, training, and onboarding new team membersCoach and support team members to drive performance and engagementPartner with management on employee relations matters as neededAdministrative & SystemsUse POS systems (such as MICROS) to manage transactions and reportingCommunicate effectively with internal teams (HR, payroll, IT, etc.)Support inventory, merchandising, and operational processesWhat We're Looking ForPrevious experience in retail, restaurant, or hospitality environmentsPrior leadership or supervisory experience preferredStrong communication and team-building skillsAbility to stay organized and manage multiple prioritiesComfort working in a fast-paced environmentFamiliarity with POS systems is a plusRequirementsMust be 18 years or olderHigh school diploma or equivalent preferredWorking ConditionsAbility to stand for extended periods and move throughout the storeAbility to occasionally lift and carry up to 50 poundsMay require occasional travel to other store locationsWhy Join Us?You'll be part of a team that values collaboration, growth, and creating memorable experiences for every guest—while building leadership skills that can take your career further.Equal Opportunity StatementWe are an equal opportunity employer and are committed to creating an inclusive environment for all employees.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.