Patient Service Representative I - Riverton & Fairbourne WV - Full-Time

Patient Service Representative I

Granger Medical Clinic has an immediate opening for a Full-Time (35-40 hours ) Patient Services Representative at the Center for Breast Care at Riverton 3 days a week and possibly Fairbourne-West Valley 2 days a week. Candidate MUST be willing to travel to both locations in Riverton and West Valley.

Overview:

The ideal candidate will be confident, self-motivated and above all else compassionate, with the ability to manage a high volume of scheduling tasks in a fast-paced clinical environment. This role plays a critical part in ensuring patients are scheduled accurately and efficiently for imaging services, while also serving as a professional and welcoming point of contact. Strong communication skills and the ability to coordinate with providers, clinical staff, and patients are essential.

Knowledge, Skills, and Abilities:

• Excellent customer service, communication, multi-tasking and organizational skills
• Proficient typing and computer/keyboarding skills
• Ability to manage complex scheduling workflows and prioritize urgent requests
• Knowledge of medical terminology and imaging procedures preferred
• Familiarity with insurance requirements, referrals, and prior authorizations preferred
• Ability to work both independently and collaboratively
• Bilingual skills (Spanish preferred)

Essential Functions and Duties:

• Schedule a variety of imaging procedures in accordance with provider orders and established protocols
• Coordinate appointments by obtaining and verifying referrals, prior authorizations, and required documentation
• Review orders for accuracy and completeness, ensuring appropriate imaging is scheduled
• Communicate with patients to provide clear instructions regarding imaging preparation, arrival times, and expectations
• Optimize imaging schedules to ensure efficient use of resources while maintaining quality patient care
• Serve as a liaison between patients, providers, and clinical staff to resolve scheduling issues or questions
• Answer incoming calls and respond to scheduling inquiries in a timely and professional manner
• Verify and update patient demographic and insurance information to support accurate billing
• Perform other administrative and clerical duties as assigned

Education and Experience:

• High School Diploma or equivalent REQUIRED
• Previous experience in medical scheduling, radiology/imaging coordination, or healthcare office setting preferred
• Experience with insurance verification and prior authorizations strongly preferred
• Customer service experience REQUIRED

Physical Requirements and Working Conditions:

• Sedentary work, requiring lifting up to 10lbs
• Repetitive motion associated with operating a computer and other office equipment
• Inside, climate-controlled working conditions

Granger Medical Clinic offers competitive wages, potential for quarterly bonuses, and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.