Mailroom Clerk

Mailroom Clerk

Our client is seeking a dependable and detail-oriented professional to support daily mailroom, printing, document-management, and clerical operations. This position is responsible for processing incoming and outgoing materials, maintaining accurate records, supporting department workflows, and ensuring documents are handled efficiently and confidentially. The role requires flexibility, accuracy, strong organizational skills, and the ability to manage multiple administrative tasks in a fast-paced office environment.

Responsibilities

• Sort, date-stamp, and distribute incoming mail, faxes, packages, and departmental documents within established timeframes.
• Print, scan, copy, fold, mail, and file documents accurately and efficiently.
• Prepare outgoing mailings and packages for shipment.
• Maintain printers, printing areas, and mailroom supplies.
• Organize, upload, and maintain departmental documents using multiple applications.
• Perform accurate and timely data entry into departmental systems.
• Monitor shared email inboxes and assign incoming work based on established procedures.
• Create binders and other printed materials as requested.
• Order office supplies, equipment, security access, and new-hire materials when assigned.
• Create help desk tickets and coordinate facilities-related requests.
• Answer department telephone calls and direct inquiries appropriately.
• Contact members and providers regarding outreach materials when required.
• Compile and post departmental scorecards.
• Assist with basic reporting and clerical support needs.
• Maintain confidentiality and comply with HIPAA requirements.
• Build positive working relationships with coworkers, clients, members, providers, and customers.
• Adapt to changing priorities, procedures, and departmental needs.

Qualifications

• High school diploma or equivalent.
• Up to two years of clerical, administrative, mailroom, printing, or related experience.
• Experience using a PC in a Windows environment.
• Proficiency with Microsoft Word.
• Strong verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work onsite during the assigned schedule.
• Dependable attendance and ability to manage assigned tasks within established deadlines.

Preferred Qualifications

• Previous mailroom or high-volume printing experience.
• Filing and document-management experience.
• Customer service experience.
• Experience with data entry, shared email inboxes, or multiple administrative applications.
• Familiarity with healthcare, insurance, or HIPAA-regulated environments.