Bell Person, Harrah's Tower (Caesars New Orleans)

The Hotel Bell Person will play a key role in delivering a warm and sophisticated welcome to our guests. This role will be responsible for assisting with luggage, providing information about hotel services, and ensuring a seamless check-in and check-out experience. The role includes escorting guests to their rooms, offering personalized recommendations, and addressing any needs or requests with professionalism and care. The Bell Person dedication to exceptional service and attention to detail will contribute to creating a memorable and refined experience for all guests.

Responsibilities

• Acknowledges, greets, and converses in English with customers who need assistance with their baggage.
• Offer directional information, driving/hotel related.
• Explains accommodations, promotions, appointments, and equipment to guests.
• Accurately delivers bags to and from guest rooms.
• Picks up guests' luggage upon departure and transports to transportation or delivers for storage.
• Informs guest of the Hotel's facilities and services available.
• Assists guest with room changes and maintains room key security.
• Participates in maintaining a safe, clean work environment.
• Completes required room slip information and submits to Bell Captain after each front.
• The Bell Person will also be responsible for storage and retrieval of luggage in the luggage room as assigned by the Bell Captain.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications

• At least 2+ years previous experience as a Bell Person is preferred.
• Must be able to lift heavy baggage up to 80 pounds.
• Minimum of one year customer service experience in a previous position, where the primary job duty is direct customer service, is required. Must have the proven ability to provide courteous, friendly and efficient service.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Additional Requirements:

• Must be able to work and quickly maneuver inside and outside.
• Must be able to work independently.
• Must be able to stoop, bend, and lift objects that weigh up to 80 pounds.
• Must be able to push and/or pull heavy rolling loads more than 300 pounds.
• Must be able to respond to visual and aural cues. Must be able to read, write, and speak English clearly.

GAMING PERMIT: N/A

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.