Strategic Account Manager

Strategic Account Manager – FSO & Clearance Client Services

As ISI continues to grow its FSO & Clearance business and strengthen long-term partnerships across the government contracting community, we are seeking a relationship-driven and highly organized Strategic Account Manager – FSO & Clearance Client Services to join our growing team.

This role will serve as the primary relationship manager for a portfolio of FSO & Clearance clients, focused on customer satisfaction, retention, operational coordination, and identifying opportunities to expand client value across ISI's services. The ideal candidate is proactive, personable, operationally minded, and comfortable engaging directly with executives, Facility Security Officers (FSOs), and operational stakeholders within government contracting environments.

The Strategic Account Manager – FSO & Clearance Client Services will work closely with operations, customer support, sales, and leadership teams to strengthen client relationships and support ISI's long-term growth initiatives.

This role will report directly to the company President.

Duties/Responsibilities:

• Serve as the primary relationship manager for a portfolio of FSO & Clearance clients.
• Build and maintain strong working relationships with executives, FSOs, operations personnel, and business stakeholders.
• Conduct proactive client meetings to understand operational priorities, compliance initiatives, and business goals.
• Act as a trusted advisor and advocate for client needs within ISI.

Customer Experience & Retention

• Monitor client satisfaction and help improve overall customer experience, communication, and service delivery.
• Coordinate internally with operations and support teams to resolve client concerns and ensure timely follow-through.
• Conduct periodic client reviews and gather feedback to identify improvement opportunities.
• Support long-term client retention and partnership growth efforts.

Growth & Strategic Support

• Identify opportunities for account growth, service expansion, and additional client support needs.
• Partner closely with Sales and leadership teams regarding opportunities within existing client accounts.
• Help clients navigate operational, compliance, and growth-related challenges within government contracting environments.

Operational Coordination

• Coordinate with operations, compliance, customer support, and leadership teams to ensure alignment around client priorities.
• Maintain accurate client engagement notes, activity tracking, risks, and opportunities within CRM and operational systems.
• Support onboarding coordination, account health management, and renewal readiness activities.
• Provide leadership visibility into client health, concerns, and strategic opportunities.

Additional Responsibilities

• Assist in improving client engagement processes, communication workflows, and operational consistency.
• Other duties may be assigned by management as business needs evolve.

Qualifications:

• United States Citizenship required.
• 3+ years of experience in account management, customer success, client services, business development, or related client-facing roles.
• Strong interpersonal and communication skills with the ability to build long-term client relationships.
• Comfortable engaging directly with executives, business owners, and operational stakeholders.
• Highly organized with strong follow-through and ability to manage multiple client relationships simultaneously.
• Strong problem-solving and cross-functional coordination skills.
• Ability to operate effectively in fast-paced, growth-oriented environments.
• Proficiency with CRM systems and Microsoft Office Suite.

Preferred Qualifications:

• Experience supporting government contractors, cleared environments, or compliance-focused organizations.
• Familiarity with DCSA processes, Facility Clearances (FCL), personnel security, CMMC, or government contracting operations.
• Experience within managed services, GovCon consulting, compliance, or security-related service environments.
• Familiarity with Salesforce or related client management platforms.

What We Offer:

• Competitive compensation package commensurate with experience.
• Comprehensive benefits package including paid time off and flexible scheduling.
• Hybrid work opportunities.
• High visibility role with direct interaction across clients, leadership, and operational teams.
• Collaborative, fast-paced, and entrepreneurial work environment.
• Professional growth encouragement and support.

Equal Employment Opportunity

Industrial Security Integrators, LLC ("ISI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of ISI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans.

ISI Enterprises does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid unless ISI has an active agreement in place with the recruiter and such candidate was submitted through ISI's Applicant Tracking System.