Collections Representative

Collections Representative Join Our Team at Red Rocks Credit Union! Looking for a workplace where culture, growth, and purpose come together? At Red Rocks CU we're more than banking, we're about enriching lives, including yours. Why You'll Love Being a Red Rocker: Employee Loan Discounts Financial Growth: 401(k) match (100% on first 3%) Tuition Reimbursement Flexible PTO & 11 Paid Holidays What You'll Do: Serve as the primary point of contact for past-due accounts and manage delinquent, bankrupt, negative share, and financially distressed accounts. Prepare and analyze collection-related reports and provide accurate status updates on distressed member loan and deposit accounts. Review and take action on Collateral Protection Insurance reports, e-Oscar credit dispute claims, and GAP claims. Utilize credit counseling, loan extensions, and payment plans to help minimize loan and deposit losses. Manage collection processes including garnishments, levies, foreclosures, bankruptcies, repossessions, and related claims while maintaining compliance with regulations. You'll Thrive in This Role If You: Enjoy helping members navigate difficult financial situations with empathy and professionalism. Demonstrate strong emotional intelligence and relationship-building skills. Excel at planning, organizing, and prioritizing work in a fast-paced environment. Have strong attention to detail and a commitment to accuracy and quality. Maintain a positive attitude while handling challenging situations. Put members first and align with Red Rocks CU's core values of Relentless Care for Others, Do the Right Thing & Do It Well, and Engaged Collaboration. What We're Looking For: One to three years of similar or related collections, lending, or financial services experience. High school diploma or GED required. Strong communication, diplomacy, and conflict-resolution skills. Ability to handle confidential information with discretion and professionalism. Knowledge of collections processes, compliance requirements, and financial products is preferred. Work Environment: Hybrid work opportunity available for eligible positions. Employees working remotely are required to work in-office at least Tuesdays and Thursdays. Additional in-office presence may be required based on business needs and manager discretion. Red Rocks Credit Union provides reasonable accommodations to qualified individuals with disabilities.