Collections Specialist

Collections Specialist The Collections Specialist is responsible for managing assigned accounts receivable balances for a Colorado-based building supply company. This position monitors aging reports, follows up on past-due invoices, tracks customer remittances, supports accurate application of funds, assists with lien waiver documentation, and helps resolve billing, payment, and account discrepancies. The role works closely with customers, Sales, Operations, Accounting, and the AR Manager to support timely cash collection, accurate account records, and strong customer relationships. -Monitor assigned accounts receivable aging reports to identify past-due balances, prioritize collection activity, and drive timely customer follow-up. -Provide timely and accurate analysis and resolution for assigned customer accounts, including project status, payment cycles, work order resolution, aging trends, and collection risks. -Track customer remittances, match payments to open invoices, and coordinate with cash application resources to support accurate and timely application of funds. -Collect, analyze, and interpret customer account data from various sources to identify payment trends, disputes, short pays, unapplied funds, and collection opportunities. -Provide cross-functional support between Sales, Accounting, Operations, branch teams, and customers to resolve billing issues, payment disputes, pricing corrections, credit notes, and documentation needs that impact collections. -Establish and maintain professional relationships with assigned customer accounts to support consistent payment follow-up, clear communication, and alignment of financial objectives. -Reconcile invoices, delivered materials, customer remittances, credits, and payments to maintain accurate customer account balances. -Identify discrepancies, research account issues, document findings, and communicate resolution steps both internally and externally. -Collaborate with management and team members to identify collection process improvements, aging reduction opportunities, and operational efficiencies. -Support prompt and accurate billing review, cash application follow-up, credit note processing, pricing correction follow-up, and application of funds to support reliable cash inflow reporting. -Manage lien waiver requests and related customer documentation as needed to support payment release, account reconciliation, and collection efforts. -Maintain and promote a safe working environment and follow all company safety rules. ** NOTE: These are essential, but not all-inclusive, functions of the Collections Specialist position. Management has the discretion to add to or change the duties performed by this position. High School Diploma or equivalent is required. Associate or Bachelor's Degree in Accounting, Finance, Business Administration, or a related field, or equivalent related experience, is preferred. Prior accounts receivable, collections, accounting, or finance experience is preferred. Prior experience monitoring customer accounts, aging reports, payment status, or account reconciliation is helpful. . Strong communication, analytical, and problem-solving skills with attention to detail and the ability to clearly convey account, payment, and collection information between customers, Sales, Accounting, Operations, and the AR Manager. Exceptional customer service, data entry, follow-up, documentation, and organizational skills. Effective time management with the ability to work independently, manage multiple tasks, set priorities, and meet deadlines. . Demonstrated ability to work collaboratively in a cross-functional environment and build professional relationships with customers, Sales, Operations, and internal accounting teams. Capability to perform multiple tasks with changing priorities and to follow through to completion on all assignments. Proficient computer skills, including Microsoft 365 applications such as Outlook, Word, Excel, PowerPoint, and Microsoft Teams. Strong Excel skills are required, including the ability to work with spreadsheets, sort and filter account data, review aging reports, track remittances, and support reconciliation and collection activity. Working knowledge of BizTrack, Monday.com, Microsoft Teams, and Microsoft 365 tools used to manage account activity, workflow tracking, communication, and documentation. . Ability to sit for long periods of time. Regularly lift and/or move up to 10 lbs. Occasionally lift and/or move up to 25 lbs. Computer Calculator Copier machine Telephone This position has no supervisory responsibilities. Office-based position in a fast-paced business environment. Work is performed indoors in a temperature-controlled setting. Worksite Location : 4400 Kittredge St, Suite 50 Denver, CO Benefits Vacation Leave Sick Leave 8 Paid Holidays 401k Retirement Plan (with company match) Employee Discount Profit Sharing Plan Referral Program Insurance Medical Dental Vision Disability Life Flexible Spending Accounts Medical & Dependent Care Health Savings Account Background check and pre-employment drug test required.