Full-time Office Dispatcher/Billing Specialist

Benefits:

• Health insurance
• Paid time off
• 401(k) matching

About the Role:

Metro Restoration Services Inc is looking for a motivated and detail-oriented Full-time Office Dispatcher/Billing Specialist to join our growing team in Louisville, KY. This dual-role position is perfect for someone who thrives in a fast-paced environment, loves staying organized, and takes pride in keeping operations running smoothly. If you're a strong communicator with a knack for numbers, we want to hear from you!

Responsibilities:

• Coordinate and dispatch field technicians to job sites efficiently and in a timely manner
• Monitor and manage daily scheduling to ensure optimal crew utilization and customer satisfaction
• Prepare, process, and track invoices and billing statements for restoration jobs
• Communicate with customers, insurance adjusters, and field staff regarding job status and updates
• Maintain accurate records of work orders, job files, and billing documentation
• Follow up on outstanding invoices and assist with accounts receivable collections
• Answer inbound calls and serve as a point of contact for customer inquiries and service requests

Requirements:

• Prior experience in dispatching, billing, or office administration — restoration or construction industry a plus
• Strong proficiency in billing software, QuickBooks Online, and/or job management platforms
• Excellent organizational skills with the ability to multitask and prioritize in a busy office setting
• Clear and professional communication skills, both written and verbal
• Familiarity with insurance billing or restoration industry workflows is highly preferred
• High school diploma or equivalent required; associate's degree or higher a bonus
• Reliable, detail-oriented, and a team player with a positive attitude

About Us:

Metro Restoration Services Inc has been a trusted name in the Louisville, KY community, delivering top-quality restoration services to homeowners and businesses when they need it most. Our customers rely on us for fast, professional, and compassionate service during some of their most stressful moments. Our team is our greatest asset, and we're committed to fostering a supportive, team-first workplace where hard work is recognized and rewarded.