Associate Community Manager

Associate Position

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have an excellent opportunity for an Associate to join our amazing environment with an opportunity for continuous growth and development, please read below!

Summary: The Associate serves as the primary point of contact for residents seeking services and information while providing administrative support to the General Manager. This position reports directly to the General Manager of the Association and plays a key role in ensuring efficient office operations and exceptional customer service.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people's lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive.

What We Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Cell Phone Stipend
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday, Half Days/Early office closure before certain major holidays)

Requirements

• Onsite, Monday Friday from 9:00 am to 5:00 pm

Essential Job Duties and Responsibilities:

• Provide courteous and professional customer service to residents, guests, and visitors. Respond promptly to walk-in inquiries and direct issues to the appropriate staff member when necessary.
• Interact effectively with individuals from diverse backgrounds, cultures, and personalities, resolving resident concerns in an ethical, professional, and customer-focused manner.
• Manage incoming telephone calls and customer service requests. Return initial resident calls within 24 hours and maintain standard and alternate voicemail greetings as needed.
• Manage incoming emails and customer service requests. Return initial resident emails within 24 hours.
• Create and process work orders for vendors as directed or required. Follow up to ensure work has been completed satisfactorily and in a timely manner.
• Process clubhouse rental applications, schedule security guard, conduct post-event inspections as needed, and coordinate the release of security deposits.
• Receive and review architectural applications for completeness and compliance with submission requirements. Coordinate application processing with the Architectural Committee, prepare agendas and meeting packets, issue approval or denial correspondence as directed, maintain organized records, and attend committee meetings.
• Manage the distribution and tracking of community access devices, including keys, transponders, ID cards, and fobs. Including annual parking permits.
• Maintain the centralized lockbox for office and facility keys.
• Process new resident registrations and maintain all associated records and documentation.
• Track and administer biannual wine locker rentals and maintain accurate supporting documentation.
• Assist the General Manager in the enforcement of the Association's governing documents, including the Covenants, Conditions and Restrictions (CC&Rs), Articles of Incorporation, Bylaws, Association Rules and Regulations and other applicable policies and regulations.
• Sort and distribute incoming mail, packages, and courier deliveries to the appropriate recipients.
• Maintain a clean, organized, and professional office environment, including the reception area.
• Perform routine clubhouse and pool housekeeping inspection to ensure a clean and orderly workplace.
• Provide general administrative support to the General Manager and perform additional duties as assigned.
• Practices and adheres to Keystone's Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Ability to work under tight deadlines with a high level of accuracy.
• Maintain reliable transportation.
• Demonstrate problem solving abilities.
• Must be proficient with computer programs, including Word, Outlook and Excel and email.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with colleagues and clients.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• High School Diploma or GED required.

Work Environment: The work environment characteristics described here are representative of those a team member would encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low level noise exposure.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to drive to community.
• Ability to inspect common areas as needed.
• Ability to sit, stand, and operate business equipment.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to View email address on click.appcast.io for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.